Airport FBO Operations Agent

Position: Airport Operations Agent

Department: Airport

Employment Status: Permanent - Full Time - Non-Exempt

Schedule:

Workdays and shifts may vary based on coverage. Example shifts are listed below.

5:00 a.m. – 1:30 p.m.

1:00 p.m. – 9:30 p.m.

3:30 p.m. – 12:00 a.m.

Compensation:

Grade 3; Salary Range starting at $17.76/hour

POSITION SUMMARY

The Airport Operations Agent works to ensure the safety, security, and maintenance of Airport grounds, equipment, buildings, and facilities as directed. The employee responds to Airport Rescue and Fire Fighting (ARFF) situations. The employee is also responsible for performing all Fixed Based Operator (FBO) services as necessary. Provides customer service to all airport users including pilots, passengers, tenants, and public. Performs all duties in compliance with city and Airport policies, rules, and regulations.

MINIMUM REQUIREMENTS

Education:

• High school degree or equivalent (GED).

Certification/License:

• Valid Driver’s License

Experience:

One year of relevant experience is required.

PREFERRED QUALIFICATIONS

More than one year of relevant experiences, specifically in airport operations.

CPR and first aid training and/or certificates.

Previous customer service experience.

ESSENTIAL DUTIES - KNOWLEDGE – SKILLS - ABILITIES

• Respond to any aircraft emergencies within the allotted 3 min time window and provide firefighting and
• rescue services.
• Test the firefighting foam to verify it is within regulatory specifications.
• Load dry chemical powder when needed to the fire truck
• Refill the water tanks to maintain readiness
• Perform visual inspections on ARFF truck to maintain readiness.
• Keep ARFF truck clean and waxed for readiness.
• Marshal aircraft on apron for proper parking
• Provide pilots and passengers with any customer service needs, ie. coffee, ice water, rental cars, baggage handling, etc.
• Provide aircraft pilots services such as fuel request, ground auxiliary power unit, lavatory service, tie down services, deicing services, and any other aircraft services as necessary.
• Verify that the aircraft is taking correct type of fuel and if not have the customer fill out a "Fuel grade confirmation" form.
• Ensure correct fuel amount is put into the aircraft to ensure the aircraft is still within the weight and balance window.
• Tow the aircraft to better suit the airport's needs.
• Obtain aircraft information and pilot information for invoice and billing procedures.
• Answer incoming calls on the FBO phone.
• Use proper communication on radio for other staff and air traffic control tower.
• Perform nightly settlements on the AV Fuel hub.
• Complete truck sheets nightly, Fuel Truck inspection records, and airport runway inspection paperwork.
• Complete fuel farm reports.
• Receive fuel loads for fuel farm and complete proper paperwork for fuel loads. Make sure paperwork is accurate and tanker driver performs sump test on fuel load before receiving the load.
• Keep all airport training and certificates up to date such as A.R.F.F, FAR 139, NFPA 407, ATA, first aid training, and all other training requirements as may be required.
• Perform runway inspections 30 min prior to airline landing for wildlife, F.O.D, pavement conditions, taxiway and runway lights, and other items as required by 14 CFR 139.
• Perform wildlife management to ward off wildlife to ensure all aircraft have a safe and secure runway and document those actions
• Replace any damaged, burnt out, missing light fixture which includes but is not limited to, the rotating beacon, PAPI lights, runway/taxiway ground lights, ramp lights, signs, parking lot, and streetlights
• Patch holes in the airfield pavements from lighting strikes
• Issue NOTAMs for items that pilots need to know that they are non-operational or closed
• Paint pavement markings and coat the painted areas with glass beads to ensure maximum visibility
• Assist with mowing and weed eating airport areas as needed for appearance and wildlife management
• Perform snow removal on runway and taxiways along with apron and parking lots and sidewalks.
• Perform friction tests and update NOTAMS (Notices to Airmen) during adverse weather conditions
• Perform PAPI light calibration for vertical guidance for aircraft
• Ensure security of the airport by maintaining fence integrity, ensuring no unauthorized vehicles are within airport perimeter fenced areas, and keep all access points secured. Monitor security of airport through use of video surveillance system.
• Communicate with ground and tower frequency to access movement areas
• Escort vehicles onto the ramp for passenger and crew pickup
• Clean airport terminal, ARFF, Hangars, and Maintenance buildings by performing such duties as sweeping, dusting, mopping floors, vacuuming carpets, cleaning windows, cleaning bathrooms, empty all trashcans inside and outside buildings, and any other janitorial needs.
• Perform maintenance of all airport grounds including, but limited to mowing, weeding, snow removal, and landscaping.
• Perform basic equipment maintenance, daily/weekly/monthly inspections, and keeping all vehicles & equipment clean.
• Perform refueling fuel trucks and performing proper vehicle inspections and tests such as sump of fuel trucks, fuel farm, and daily equipment inspections.
• Remove F.O.D (Foreign Object Debris) throughout the airfield and grounds of airport.
• Assist with projects such as painting, remodeling, construction, and basic electrical and plumbing duties, etc.
• Maintain a clean and safe work environment daily.
• Clean and maintain storm drainage around airport property, both inside and outside of fence.
• Other duties as assigned.

• Must possess excellent customer service skills and maintain professionalism and courtesy when dealing with the public, other city departments, airport personnel, and tenants.
• Must be computer literate.
• Must be mechanically inclined and able to use various hand tools, power tools, as well as operate large airport equipment.
• Must be able to obtain ARFF certification for Aircraft Firefighting and Rescue as required by 14CFR 139 regulations
• Working with the public, customer service skills, must be computer literate and able to operate several types of office equipment, must be mechanically inclined and able to use various hand tools, power tools, and operation of large airport equipment.
• Must possess effective and efficient communication skills, both oral and written.
• Must be able to work from elevated workplaces.
• Must be able to work with others in an independent/dependent organizational effectiveness relationship mode.
• Must understand of the concept of "Teamwork".
• Must promote an image of professional, courteous service as a representative of the City of Morgantown and the Morgantown Municipal Airport.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Regular exposure to particularly physically demanding, unpleasant, strenuous, and/or hazardous elements such as dealing with inclement weather, operating heavy equipment, etc.
• Work as part of a twenty-four-hour, day to day operation to ensure the safety and security of all individuals and aircraft using the Airport facilities. Employees must be able to work different shifts as may be assigned. Employees must be able to respond to the airport on call outs for aircraft servicing and maintenance of property.
• Employees work environment may be inside or outside, dependent on assigned task. Daily conditions encountered may include dirt, dust, noise, fumes, low/high temperatures, severe precipitation, wind hazards, vibration, etc. Hazardous conditions may include working from elevated locations, mechanical hazards, airport traffic hazards, and those electrical/fire hazards encountered with the use of power tools, use of potentially explosive materials, and aircraft accidents/incidents that may require an Air Rescue Fire Fighting (ARFF) response under the requirements of the Federal Aviation Administration (FAA). Accordingly, the employee is also required to be fully certified as an Aircraft Rescue and Fire Fighting employee on 24-hour call in the event of an incident and/or accident.
• The employee spends the majority of work time using equipment and tools requiring fine hand-eye coordination. The performance of job duties may require repeat bending, crouching, stooping, stretching, and crawling. Much of the work may be done from ladders and elevated workplaces. Daily operations may require unaided lifting of objects weighing as much as fifty (50) pounds, with occasional lifting of more than one hundred (100) pounds.

USE OF TECHNOLOGY & EQUIPMENT

• Position has daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.
• Position has daily use of light equipment such as push mowers, weed whackers, pole saws, custodial equipment, etc.
• Equipment used on a regular basis includes but is not limited to multi-line telephone system, computer, printer, copier, fax machine, adding machine, terminal paging system, two-way radio, cell phone, aircraft refueling trucks, snowplow, tractors, runway sweeper, heavy equipment, chainsaw, VHF radio, fire trucks, and emergency equipment. There will also be use of electrical, mechanical, and plumbing tools for routine maintenance of facilities, equipment, and machinery.

CONTACT & SUPERVISION

• Position involves frequent internal and external contact, but generally on routine matters such as furnishing
• or obtaining information.
• Reports to the Airport Superintendent and the Airport Director.
• This position does not supervise any employees.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.