SaaS Business Process Analyst / Implementation Specialist

What are important things that YOU need to know about this role?

• Fully remote role

• Strong SQL skills required

• Attention to detail and excellent communication skills are required

• Implementation experience strongly preferred

What will YOU be doing for us?Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery.

What will YOU be working on every day?

• Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system

• Collaborate with stakeholders to ensure solution meets business needs and requirements

• Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters

• Introduce best practices when training users and configuring the Enterprise System

• Conduct training sessions with end users, including new release upgrades

• Support training team with documenting and delivering quality training material for business users

• Lead analysis of business requirements and develop and socialize optimization strategies

• Recommend solutions to streamline and scale existing workflows

• Lead meetings with the stakeholders and communicate appropriate status, risks, and issues

• Host client meetings and presentations to share findings with solutions

• Lead efforts to prioritize initiatives based on business needs and requirements

• Contribute to the development of project plans

• Support client(s) with user acceptance testing and reviewing documented results

• Assist with documentation, mapping and validation efforts to migrate legacy data

• Assist with workflow planning, documentation, mapping, and user testing of integration points

Additional Responsibilities:

• Prepare ad hoc reports and analysis as needed

• Ensure comprehensive documentation of processes

• Identify opportunities to use data to develop new strategies and improve business processes and performance

What qualifications do YOU need to have to be GOOD candidate?

• Required Level of Education, Licenses, and/or Certificates

  • Bachelor's degree in Computer Science or related field

• Required Level of Experience

  • 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.

• Required Knowledge, Skills, and Abilities

  • Experience with SQL

  • Ability to plan for contingencies and anticipate problems

  • Ability to effectively listen and respond to customers' needs

  • Ability to effectively convey and receive ideas, information, and directions

  • Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles

  • Ability to display strong written and verbal communication skills

  • Ability to remain organized despite multiple interruptions

  • Ability to ask critical questions to assess needs and requirements

  • Ability to explain complex concepts easily

  • Ability to successfully meet timelines for project plans and manage time effectively

  • Ability to translate business goals and requirements into documented requirements

  • Ability to travel to client sites

  • Build strong relationships with business partners

  • Successfully manage competing priorities and navigate within ambiguity

What qualifications do YOU need to have to be GREAT candidate?

• Preferred Level of Education, License, and/or Certificates

  • Certified Business Analysis Professional

  • Certified Quality Technician

  • Certified Quality Engineer

  • Certified Quality Auditor

• Preferred Level of Experience

  • Experience in healthcare claims administration, and/or SaaS experience

• Preferred Knowledge, Skills, and Abilities

  • Knowledge of industry standards

  • Knowledge of Enterprise System

  • Demonstrates competencies in a variety of quality philosophies, systems, and tools

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range:

Compensation Midpoint: