Customer & Terminal Data Coordinator

Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

Buckeye Partners is currently seeking a Customer & Terminal Data Coordinator with general knowledge in the oil and gas industry with strong organizational and customer service skills in the Oil & Gas Industry to join our growing team!

Role Summary:

The Customer & Terminal Data Coordinator role is responsible for maintaining all customer and product data in the Terminal Management System (TMS) to assure terminal customers can load trucks properly and all transactional data is correct.

Responsibilities & Essential Functions include:

• Database Management. Maintaining all databases in the central terminal management system (TMS), including stockholder, customer, account, consignee, carrier, and carrier cross-references.
• Account Set Up and Management. Creating and assigning stockholder numbers and set up new customers and suppliers at all terminals in TMS and performing stockholder requests including lockout and re-open requests.
• Customer Service. Providing exceptional customer service through the development of professional relationships with internal and external customers, including assisting, as necessary, with resolving customer truck loading problems (24\7).
• Maintaining Agreements. Maintaining all carrier access agreements and keep current with certificates of insurance, etc. Includes keeping current carrier contact and mailing lists.
• Software Support. Assisting as necessary with special TMS and TopHat projects including upgrades\integration on new versions of software, changes in customer reporting, company policy and procedure updates, company changes (acquisitions, customer mergers and new product offerings) etc. May include creation of test data to ensure all information and reporting is populated accurately.
• Carrier Management. Keeping the carrier list within Buckeye up to date and obtaining updated carrier's certificate of liability insurance to ensure load outage does not occur.
• And other duties as assigned.

Position Requirements:

• High School Diploma or equivalent required.
• Bachelor's Degree is a plus.
• General knowledge of the petroleum industry will be helpful to this role.
• Working knowledge of Microsoft Office, especially Excel.

Certificates & Licenses:

• None required

Other Skills, Attributes and Abilities:

• Excellent interpersonal skills and ability to work in a team based environment.
• Since this position includes contact with customers and field managers, excellent customer service skills are required in order to be successful in this position.
• This position requires someone who can work well under pressure and can handle multiple tasks at once.

Essential Functions:

• This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
• This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• This position requires compliance with all personnel policies.

Physical & Safety Requirements:

• Normal Office Environment

About You:

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information. Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

Our People First Culture:

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP on the following website:

Applicants who are extended an employment offer will be required to complete certain employment verifications, education verifications, job related assessments, background check, MVR driving record check, drug screen and physical/medical exam, if applicable to the position. All employment offers are contingent upon the successful completion of these pre-employment processes.