Cashier (AM)

Overview:

The Cashier is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting with taking orders and stocking product.

Responsibilities:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Collect money and/or credit cards from guests and servers, and make correct change.
• Operate the approved credit card machine.
• Prepare cashier report at end of shift.
• Perform opening and closing duties according to established side-work checklist
• Be attentive of guests' needs and assist in providing a pleasant dining experience.
• Assist with properly taking customer orders
• Have a thorough knowledge of menus and current specials.
• Answer the phone according to standards.
• Communicate effectively and courteously over the telephone.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Able to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Resort Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.