Case Manager

CAPECO is a diverse group of people who are committed to creating a thriving community by providing
education, resources and services dedicated to eliminating poverty and contributing to the success
of our community members. We hire people from all walks of life not because we must, but because we
know it makes us stronger. If you share our passion for community, then we would love to meet you!

Position: CASE MANAGER
Supervised by: Program Manager & Director of Programs
Department: AAA
Classification: Regular Full Time Position
Status: Non-Exempt
Location: Pendleton Main Office
Starting Salary: $3,825
Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays

POSITION OVERVIEW:
This position is responsible for providing a full range of care/service management functions and
service authorizations for older adults and/or people with disabilities, family members, and/or
community members. This position performs a full range of duties, including assessing & evaluating
the need for the Oregon Project Independence Program, Options Counseling, Family Caregiver Support,
and other community resources. This position will work with the participant to develop and
implement an action/service plan, assist in determining service options, and assist with gaining
access to a variety of long-term care and social services. Services are targeted to individuals who
may have ongoing long-term care needs or who need short-term support to navigate complex public
service eligibility requirements, transition between care settings and/or establish a plan for
self- support. These services are offered throughout Hood River, Wasco, Sherman, Wheeler, Gilliam,
Umatilla, and Morrow Counties.

ESSENTIAL JOB FUNCTIONS:
An employee in this position may be called upon to do any or all of the following essential
functions. These examples do not include all the duties which the employee may be expected to
perform.
Other duties, responsibilities and activities may change or be assigned at any time with or without
notice. To perform this job successfully, an individual must be able to perform each essential
function satisfactorily with or without reasonable accommodation.

Conduct home visits with older adults and adults with disabilities to assess their ability to
complete Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs).
Interview individuals to evaluate care and current support needs. Recommend services to be provided
and coordinate in-home services to promote independence and safety.

• Actively provide Person-Centered Options Counseling sessions for clients and their family or
community support to assist clients with developing and implementing their own plan of action.
Conduct follow-up to assess whether additional options are necessary.

• Provide service planning and coordination for adults with chronic or acute age related or
physical disabilities which limit independence; determine eligibility for services; develop a care
plan to prevent premature institutionalization through provision of in-home services; coordinate
referrals with partnering agencies and monitor client progress.
• Work with other agencies, family members, and community organizations to coordinate

effective service provision to clients. Facilitate the development of community partnerships to
promote services for clients or their families that do not currently exist or accommodate the
specific identified needs.
• Monitor client progress and independence through regular staffing with care providers;
follow-up with clients not in specific programs; provide additional services if new needs arise.

• Input and maintain client data into multiple state databases and internal excel spreadsheets.

• Maintain regular contact with clients and provider personnel and verify service administration.
Develop post-hospitalization or post-institutionalization plans in coordination with client,
family, staff, and partnering agencies; maintain monthly contact with clients.

• Maintain accurate caseload records of assessments, evaluations, treatment plans, referrals, and
follow up reports. Complete case documentation and narration to document case management services
provided as required by program guidelines.

• Provide information on and referrals to specialty services; arrange for a variety of goods and
services including but not limited to respite care, durable medical equipment, nutrition, or
socialization services.

• Assist with other Area Agency on Aging

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, abilities, and minimum
qualifications necessary to perform the essential functions of the position. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Associate degree in related field which can be substituted for two years of comparable experience
and/or training or equivalent combination of education and experience.

• Experience providing services to older adults and/or people with disabilities and the maintenance
of a caseload is preferred.

• Understand and follow complex written and oral instructions, rules, and procedures.
• Possess computer skills and have data entry software knowledge. Must effectively access,
interpret, and apply computerized client data information using data software.
• Ability to prepare reports, statistics, and related documents typical to the job assignment.

• Communicate effectively, orally and in writing, with clients and their families, service
providers, and the public.

• General knowledge of etiology and issues faced by older adults and people with disabilities in
remaining independent.

• Knowledge of various community services in support of older adults and people with disabilities,
and the means to access such services.

• Ability to assess older adults and

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demand and work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.

While performing the duties of this job, the employee is frequently required to stand, walk; sit;
use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is
occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job
include close vision and distance vision. The noise level in the work environment is usually
moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.

This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, smart phones, photocopiers/scanners, shredders and filing cabinets.

SPECIAL REQUIREMENTS:
Must pass a criminal history background investigation; however, a conviction of a crime may not
necessarily disqualify an individual from this position.

• CAPECO is a drug free workplace and pre-employment drug screening will be required. Due to our
federal funding our drug screening also tests for the use of marijuana.

• Possession of, or willingness to obtain, a valid driver’s license and insurable driving record is
required.

• Travel required within the Hood River, Wasco, Sherman, Wheeler, Gilliam, Umatilla, and Morrow
County service area. Company vehicles are available, but scheduling may require use of personal
vehicles. Mileage will be reimbursed per IRS guidelines.

EQUAL OPPORTUNITY EMPLOYER
CAPECO does not discriminate in employment opportunities or practices based on race, color,
national origin, religion, sex, sexual orientation, gender identity/transgender status, age,
disability, veteran or marital status, genetic information or any other characteristic protected by
applicable law.