Night Audit

Job Description: Responsible for attending to the needs of guests, especially during check-in and check-out, running checks and balances from the daily transactions.

Shift time: 11 PM - 7 AM

Essential Job Functions:

• Be in required uniform including name tag, earpiece, and radio.
• Greeting guest with an approved greeting, i.e. Good Morning, Good Afternoon, Good Evening.
• Respond to all Zingle messages.
• Providing information to guests about hotel policies, services, and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to "walk-in" guests.
• Entering/changing reservation information on the PMS.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing the housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating/answering hotel phones using the approved greeting.
• Cleaning the front desk and surrounding areas.
• Move and wipe down the entire front desk and work area
• Complete shift checklist
• Send back-office report to M3 Accounting.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Running checks and balances from the day's activities.
• Stock housekeeping rooms with linens from the laundry room.
• All hotel computers are intended for business use only. Do not access social media while clocked in.
• Must be able to stand and stay awake for an 8-hour shift.

Additional Responsibilities:

• Attitude must be conducive to team growth, hospitality, and a serving environment.
• Must be willing to participate in service/hospitality training and education.
• Must be willing to further education in PMS/Phone Sales/Sales/General Hospitality.
• Any other duties assigned by Supervisor