Integration Specialist (Remote)

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves. 

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor. 

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us. 

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work. 

FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide. 

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
• Robust Insurance Plan including:
  • Medical with $0 co-pay Telehealth plan 
  • Dental
  • Vision
  • Health Savings Account (HSA) with generous employer contributions
  • Flexible Spending Accounts (FSA)
  • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
  • Company-paid Short & Long Term Disability coverage
  • Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)

As an Integration Specialist, you’re responsible for administering the technical aspects of Agency Revolution products, with a special emphasis on our client engagement tool, Fuse. Your responsibilities will include serving as the liaison for any technical questions and escalations from our internal teams, assisting in implementing the client’s AMS to Fuse, and implementing many client-specific tasks during the project lifecycle.

Having the magical combination of technical expertise, strong communication skills, and critical thinking is a must, as the role will involve supporting internal teams and, at times, clients alike. Ultimately, your job is to maintain Agency Revolution's reputation and the client experience we’re known for through education, technical troubleshooting, and collaboration.

• Manage AMS sync during the Fuse onboarding process in collaboration with our onboarding Project Managers. You would be responsible for correctly connecting the AMS, ensuring that the segments meet the client goals and audiences are correct, and handling employee & policy mapping.
• Serve as Fuse technical expert across all AR Operations teams by providing technical troubleshooting and solutions for Fuse. This work might include communicating with clients via email, chat, or phone.
• Handle escalations for Fuse bugs and Fuse questions by serving as a liaison between AR Operations and other internal teams like Product and Engineering. A big part of your role will be continually identifying efficiencies with how escalations are reported and supported.
• Track Fuse bugs, process improvements, and questions that must be documented and shared with the team.
• Coordinate list migration from one AMS to another. You’ll be the default practitioner when clients change their AMS post-launch.
• Work with AR Operations Leadership on ongoing internal and client product training to ensure we’re always highlighting the value of Fuse. You’ll also be responsible for training the team on product updates or new releases by the Product Team.
• Track product feature requests using Canny.
• Perform any other duties or responsibilities as assigned by the manager.
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

• 3-5 years of technical support-related experience in a customer service or onboarding/implementation environment.
• Strong technical aptitude with the ability to understand and work with various platforms, tools, and technologies.
• Exceptional written and verbal communication skills.
• Attention to detail, exceptional organization, and ability to juggle multiple priorities with grace.
• Self-motivation and the ability to function both independently and within a team structure.
• Ability to manage expectations, set schedules, and ensure deliverables are on track as agreed to.
• Comfortable brainstorming and offering creative solutions to challenges big and small.

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.  If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com.

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

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