Customer Service Representative
•Today
Estimated Pay | $19 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Montclair, California |
Compare Pay
Estimated Pay We estimate that this job pays $18.51 per hour based on our data.
$15.14
$18.51
$29.79
About this job
Job Description
Job Description
Benefits/Perks
- Paid Time Off
- Health Insurance
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- AA degree, major in Business & Administration
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure and handle multi-tasks
- Highly organized with the ability to prioritize projects and manage time effectively
You might also like
in Montclair, CA
$15 - $17
Speedway • 3d ago
$15 - $17
Speedway • 3d ago
$15 - $19
Rebel • 3d ago
$18.00
Arrow Staffing • 4h ago
$17
Arrow Staffing • 2h ago
Companies hiring customer service representatives
in Montclair, CA
Nearby locations
Explore more customer service representative jobs
in Montclair, CA
Nearby Job Titles
Radiologic Technologist Jobs Taxi Driver Jobs Registered Nurse Jobs Critical Care Nurse Jobs Nursing Assistant JobsNearby Locations
Riverside, CA Jobs Anaheim, CA Jobs Ontario, CA Jobs Pomona, CA Jobs California JobsNearby Companies
Uber Jobs Loma Linda University Jobs Alta Hospitals Jobs Care.com Jobs Kaiser JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 916398362 Posted: 2024-05-03 Job Title: Customer Service Representative