Concierge-North Cascades Lodge at Stehekin

GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!

Concierge- $16.28+/hour

Would you like to spend your summer working at a mystical and peaceful lodge? The North Cascades Lodge at Stehekin's picturesque lake and breathtaking mountain views truly have a magical effect.

We are now hiring Concierge for the Summer!

Positions typically last from May thru October.

Accessible only by boat, plane, or hiking trails, the North Cascades Lodge at Stehekin is a laid-back remote little place on the shores of Lake Chelan within the North Cascades National Park. Stehekin has about 75 permanent residents, though its population swells during the summer. The passenger ferry runs daily from Chelan and Fields Point during the summer months and less often through the winter. Stehekin is very close to the Pacific Crest Trail. Trout and sockeye salmon are popular targets for fishing in Lake Chelan and if you are into hiking, extreme or mild, you will love it here. Bicycles are available for hire and are easily transported up on the ferry as well.

Our Team Members enjoy amazing benefits such as:

* Low cost housing -$40.00/per week and $80.00/per pay period

* 50% discount on all meals

* $500 bonus for staying through the season

You will feel right at home in our tight knit family of employees and it is sure to be a summer you will never forget. Apply now to join our All Star Team!

JOB SUMMARY

The Concierge is responsible for creating guest loyalty by providing exceptional service when assisting guests, including arranging dining/show reservations, spa/salon appointments, floral orders, directions, special requests, and providing general information.

ESSENTIAL FUNCTIONS

* Promote the property's amenities by informing guests on the unit's restaurants, spa/salon services, gift shop, pool, etc.

* Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help. Ensure complete guest satisfaction at all times. Tend to guests' requests prior/upon arrival, and throughout stay. Handle guests' complaints and solve them according to customer service standards.

* Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company's policies.

* Provide directions and suggestions for guest activities. Make reservations when necessary.

* Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.

* Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

* High School Diploma or GED preferred.

* Previous experience in customer service.

* Demonstrated talent for interacting with a wide variety of people. Second language preferred.

* Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

* Basic math skills and the ability to operate basic office equipment.

* Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

* Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

* Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.

* Ability to stand for the entire work day.

* Reading and writing work-related documents in English.

* Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

* Constantly communicates and receives verbal communication with other employees in a customer service environment.

* Physical attendance in unit to perform duties.

EQUIPMENT USED

* Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.