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Estimated Pay $18 per hour
Hours Full-time, Part-time
Location Byron, Minnesota

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Estimated Pay
We estimate that this job pays $17.89 per hour based on our data.

$14.59

$17.89

$22.88

About this job

Essential Job Functions:
  1. Provide quality service to members through needs-based sales solutions.
    1. Operate within all digital channels, with primary job function as a virtual teller through the kiosk, Advisor Supported kiosk (ASK), live chat, and emails.
    2. Provide high level of member service via the Advisor Supported Kiosks and aid on procedural development of service provided via ASK.
    3. Strong organizational skills and the ability to manage multiple kiosks, ensuring accurate balancing and reconciliation at the end of each shift.
    4. Provide comprehensive support for digital products and services, including online banking, duties will also include facilitating member access to historical statements, assisting members with skip pays, and collaborating with team members on various member-centric projects.
    5. Understand the branch communication technology that will be provided to ensure the communication is efficient between branches.
    6. Accurately process financial transactions through the proper use of technology, while applying policies and procedures.
    7. Provide world class service in meeting members' needs, to enhance the member experience.
    8. Provide members with appropriate account and transaction information while ensuring confidentiality.
    9. Understanding of credit union products and services.
    1. Understand and process transactions through the proper use of technology essential for the role
    2. Basic troubleshooting skills for computer hardware and software.
    3. Proficiency in digital communication platforms
      1. Email management skills, such as organizing, filtering, and responding to emails promptly.
      1. Experience with video conferencing tools like Zoom and/or Microsoft Teams
      2. Familiarity with instant messaging platforms for internal communication (e.g. Microsoft Teams).
    2. Adaptability to new technologies
      1. Ability to learn and adapt to new technologies quickly
      1. Willingness to train on new software or tolls required by the role
    2. Digital Literacy
      1. Comfort with using technology in daily tasks
      1. Comfort using Smartphones, tablets, or other mobile devices that may need to be explained to members to use our services
      2. Ability to navigate and utilize internet resources effectively for research or information gathering
  2. Branch Operations
    1. Balancing and maintaining cash levels in the ASK.
    2. Serve as back up to Contact Center and Branch Member Advisors.
  3. Contribute positively to a cooperative work environment.
    1. Be a positive team member through cooperation, flexibility, dependability, and attendance.
    2. Attend and participate in meetings as required.
    3. Perform all other duties as assigned and assist the Contact Center departments as necessary.
  4. Convey and maintain a professional environment.
    1. Prioritize tasks effectively, managing competing demands to meet deadlines and objectives.
    2. Implement efficient time management strategies to optimize productivity and workflow.
      1. Effective time management is essential to the ASK Role.
      1. Ability to efficiently allocate time for prompt responses to member inquiries on the kiosk
    2. Dedicated focus on projects when assigned.

Qualifications:
  1. Education/certification
    1. High school graduate or equivalent
  2. Six or more months of financial institution experience and/or cash handling; customer
  3. contact/sales experience preferred
  4. Excellent written and verbal communication skills
  5. Basic knowledge of PC's and proficient ten key/data entry skills.
  6. Skills/Abilities
    1. Excellent communication and public relation skills
    2. Ability to work well under pressure, and use problem resolution
    3. Ability to use a personal computer and related software applications.
    4. Strong Ability to work with technology related member service channels with strength focus based around eServices.
    5. Solid math and bookkeeping abilities
    6. Ability to multi task and prioritize tasks as they are given to you
Physical Requirements of This Position:
  1. Finger Dexterity
    1. Using primarily fingers to make small movements such as typing, picking up small objects or pinching fingers quickly.
  2. Talking
    1. Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, and quickly.
  3. Average Hearing
    1. Ability to hear average or normal conversation and receive ordinary information.
  4. Average visual abilities
    1. Average/ordinary visual accuracy necessary to prepare or inspect documents and products or operate machinery.
  5. Physical Strength
    1. Sedentary work, sitting most of the time. Occasionally exert up to 30 lbs. of force.
Performance Measurements:
  1. Functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
  2. Consistently meet or exceed member experience and expectations.
  3. Good working relationships and coordination exist with personnel and with management. Appropriate assistance is provided to staff as needed. Supervisor is informed of activities.
  4. Ensure that response time to the online services is completed in a timely manner.


Mental Requirements of this Position:
  1. Reasoning Ability
    1. Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
  2. Mathematics Ability
    1. Ability to perform very basic math skills including addition, subtraction, multiplication, and division of two-digit numbers.
    2. The four basic arithmetic operations with money and operations with units such as inch, foot, yard, ounce, and pound
      1. including their metric counterpart


Working Conditions:
  1. Service Center / Call Room / Branches

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