In Room Dining Order Taker

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.
EOE/M/F/V/D

Job Description

Reporting to the Director of Outlets, responsibilities and essential job functions include but are not limited to the following:   

          

• Respond to all incoming calls in a courteous, efficient, professional and friendly manner in adherence to Accor standards
• Consistently offer a professional, friendly greeting and engaging service
• Oversee the In room Dinning and Restaurant reservation system and ensure efficient booking process on both in person or over the phone. 
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure and multitask in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Visa Requirements: Must provide proof of eligibility to work in the United States. 

Hourly Rate: $25.05 USD Gross per hour

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.