Head Housekeeper

Our housekeepers are the ninjas of the ranch!

At Triple Creek Ranch we are looking for hard-working, reliable, and detailed-oriented individuals that want to be a part of an amazing team. This job consists of working in the cabins and working with a team to get the job done!

Here at Triple Creek Ranch, we want to make guests feel like they are in a Montana getaway and want our employees to help us give that experience to them. We want qualified candidates who enjoy a fast-paced work environment and paying attention to the small things to make guests overall experiences more enjoyable.

Benefits:  Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees), PTO(full-time year-round employees), 401k Match

Job Summary

To diligently and thoroughly perform duties of a Head Housekeeper in an efficient, friendly and professional manner while working cooperatively with management and co-workers in an atmosphere of teamwork and while maintaining positive and friendly relations with all guests and co-workers.

Minimum Required Qualifications

The person in this position needs to:

• Frequently move about the property, common areas and inside guest cabins.
• Frequently use cleaning equipment to wipe, scrub, mop and polish.
• Occasionally ascend/ descend stairways and ladders to access and clean multiple levels and hard to reach areas. 
• Constantly position yourself to clean under furniture, lower cabinets and flooring.
• Constantly detect dirt and grime in guest areas.
• Frequently move equipment, supplies, furniture and boxes weighing up to 50 pounds across short distances. 
• Frequently work in harsh outdoor weather conditions.  

Essential Functions

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards. 
• Maintain the extraordinary five star TCR image and resort appearance including all service, cleanliness, and appearance standards. 

• Support daily communications with the housekeeping staff on special requests, guest needs and changes to operational norms. Work daily with the housekeeping manager and housekeeping supervisors to organize extra duties as needed for housekeepers.
• Make sure the housekeeping department runs efficiently and effectively in the manager/supervisor's absence, while following the manager/supervisors directives and requests.

• Clean, condition and arrange guest cabins to TCR standards for guest arrival.
• Clean and maintain TCR common areas.
• Perform laundry duties as necessary.
• Inventory, stock and maintain housekeeping supplies.
• Interact with guests in a polite, professional and competent manner.
• Communicate any damages, repairs needed or safety concerns to management.
• Report all lost and found items to the Housekeeping Manager.
• Maintain regular and punctual attendance.
• Perform routine inspections.
• Assist with training on company procedures.
• Assist Manager and Supervisors on coaching/mentoring, performance appraisals and other supportive duties.
• Work a variety of shifts including nights, weekends, holidays and overtime.
• Work cooperatively with other employees and departments and provide communications to team members on any special requests and changes to operational norms.
• Comply with company policies & procedures, safety standards & rules, and federal/state/local laws and ordinances.
• Perform any other job duties as assigned

Additional Responsibilities

• Raking outdoor areas in the spring and fall.
• Shovel snow in the winter.

Job Classification

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

Disclaimer

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.