What Not Shop Clerk

What-Not-Shop

TITLE:    CASHIER/CUSTOMER SERVICE/SORTER

REPORTS TO:    PROGRAM DIRECTOR

PURPOSE OF POSITION:  To act as a partner in the community membership of Hope Association by supporting the Mission and Vison through the recycling and resale of community donations.    

Essential Functions/Qualifications:

            Lifting – up to 40lbs                                                   Valid Clean Maine Drivers License

            Driving within and outside the community                Vehicle Insurance

            High moral character                                                  Reliable Transportation

Positive Approaches                                                   Clean Criminal Record Check

            High School Diploma or Equivalent                          Functional reading and writing skills.

            Positive role model                                                     Excellent Communication Skills                                         

Physical Requirements:

            Sitting                                                                         1-4 hours

Walking/Standing                                                       3-8 hours

Lifting/Carrying/Transfers                                          up to 40lbs MULTIPLE times per day

                                                                                    (Mechanical lifting devices and other approved aids should be used except during an emergency.)

Twisting                                                                      through out the day

Bending                                                                      through out the day

Squatting/kneeling                                                      through out the day

Push/Pull                                                                     up to 50lbs 2-20 times per day,

                                                                                    8ft – 1 mile

Stairs                                                                           Every day

Hearing                                                                      100 percent (correctable)

Vision                                                                         20/20 (correctable)

Speaking                                                                    Entire shift - Positive, clear, low tone

Crisis Prevention Intervention/customer service      Verbal and physical

Environmental and Safety Factors:

            Physical Behaviors                                                   Occasional 1-10 per week

            Verbal Behaviors                                                     Moderate 1-10 per day

Slippery surfaces                                                      Daily and seasonal

            Noise                                                                        Minimal to Moderate                                                 

            Dust                                                                         Moderate

            Pace of work                                                            Slow – fast                          

            Degree of supervision                                              Mild to moderate

            Temperature Fluctuations                                        Inside the What Not Shop

STANDARDS: 

1. This position requires hourly physical movement to sort through an abundance of donated items.
2. The ability to recognize unique as well as re-sellable items and price based on numerous factors is important to the continued financial stability of the program.
3. Provide positive interactions within the agency and within the community that reflects the agency’s philosophy and mission statement.
4. Respect the confidentiality of others at all times.
5. Participate as a team player and maintain a positive manner.  Be courteous to all customers.and co-workers taking ideas into consideration.
6. Report any situations which might be interpreted as abuse, neglect, mistreatment or
   1. exploitation to your supervisor when you become aware of the situation, remembering.  We are all mandated reporters.
7. Ability to deal calmly with chaos.
8. Utilize proper chain of command.  Seek assistance from your supervisor with work related problems.  Ask for additional training when needed.
9. Practice effective time management and work ethics.  Maintain a good attendance record, including punctuality and leave request procedures.   
10. Be well organized, utilizing planning strategies and follow through.
11. Attend all required agency training sessions as well as scheduled staff meetings.   
12. Working safely and maintaining a safe work environment is a top priority at Hope Association.  Report all unsafe working conditions in a timely manner.
13.  Respond positively to the changing needs of the program.
14. Ensure that all merchandise is rotated on a regular basis.   Inventory management. Assess sales and determine needs.
15. Asist with marketing.
16. Be responsible for opening and closing the What Not Shop as needed following protocols.
17. Follow Hope Association’s Dress Code.
18. Establish and maintain clear relationships related to staff and volunteers.   
19. Assume all job responsibilities presented to you by the program director or supervisor. 
20. Readily accept and perform other job duties as assigned.

I have reviewed this job description and will perform all the functions required of this job to the best of my ability.  I meet the qualification for the job.  I understand that Hope Association is an ‘at will’ employer and that my employment may be terminated, without cause, at any time.