Systems Application Analyst

CompanyFederal Reserve Bank of Kansas CityAs a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a safe, sound, and stable financial system. We work within diverse communities throughout our region and nation to support the Bank's mission and foster understanding of our economy, the payments system, and financial institutions for all Americans.

Together, we serve the public and each other in an innovative environment that values the highest ethical standards. Our organizational values of Integrity, Service, Growth and Development, Innovation, and Inclusion anchor us in everything we do. Here you'll find support to grow your career with a diverse team, united in a clear and common purpose.

The Federal Reserve Bank of Kansas City is seeking a Systems Application Analyst to provide application-specific subject matter expertise for a highly complex Store Value Card (SVC) payment system in support of the Department of Treasury. This role will provide second-level application production and testing support. This role also leverages in-depth technical and business knowledge to support and contribute to application enhancements during all phases of the development lifecycle. Qualified candidates will excel in providing operational technical support in complex and dynamic circumstance.

Key Activities:

• Provides technical support for business solutions, application-related user issues, and/or system hardware problems by performing root causes analysis.

• Proposes technology solutions to incorporate, improve, redesign, and/or enhance business processes. May guide and assist business owners and/or project managers in determining the scope and vision of solutions. Identifies gaps and may conduct relevant research during the development lifecycle.

• Independently performs day-to-day responsibilities, may contribute to projects of moderate-to-high complexity with limited management and/or lead oversight, and makes recommendations of limited-to-moderate complexity.

• Updates, maintains, and monitors the operation of automated systems. May respond to system-generated application alarms by taking appropriate action to remediate. Proactively monitors live application event logs, interprets application events, and engages appropriate technical teams to identify and implement recommended course of remediation.

• Reviews and/or creates application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.

• Develops process flows and operational procedures.

• Demonstrates in-depth knowledge of SVC business line, including application and associated architecture.

• Performs holistic troubleshooting for escalated application issues. Isolates diagnoses, and resolves application - related user issues.

• Partners and communicates effectively with all stakeholders on escalated application issues. Communicates status of resolution to appropriate parties.

• May be required to provide technical support in a 24/7 operations environment, which might necessitate additional work outside of normal business hours.

Qualifications:

• Typically, does not require any previous relevant experience. At least 3 years of relevant experience is preferred.

• Associate's degree specializing in information technology or a closely related field from an accredited two-year college or technical school, or equivalent combination of directly related education and/or experience.

• ITIL V4 foundation, CompTIA A+, AWS foundational level, or similar certification preferred.

• Performs most work independently with general supervision and direction. May consult with management or more senior staff in decision making.

• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

• United States citizenship is required for this position.

• This position requires Top Secret or Secret clearance due to the information accessed while performing the job. These screenings would be initiated at the time of offer acceptance. Employment can begin before the full screenings are completed; however, continued employment is contingent on acceptable screening results.

• This position is hybrid and will be onsite at Omaha branch more than 20% of the time.

We offer benefits that go beyond the basics, featuring:

• Market-leading Medical, Dental, and Vision Insurance

• Tuition Reimbursement

• 401k/Thrift Plan

• Pension Plan

• Flexible Spending Accounts

• Life Insurance

• Vacation & Personal Time

• Paid Holidays

• Parental Leave

• Adoption Assistance

• Onsite Fitness Center

• Onsite Cafeteria

• Free Parking

• Additional Convenience Benefits, Discounts and More...

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Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryInformation TechnologyWork ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.