Administrative Assistant
•Today
Estimated Pay | $19 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Albany, New York |
Compare Pay
Estimated Pay We estimate that this job pays $18.61 per hour based on our data.
$14.24
$18.61
$28.31
About this job
General Duties:
* Conduct in-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customer's question about their utility service, Department policies and programs, or NYS laws, rules, and regulations regarding utility service.
* Gather and record information required to respond to a customer complaint or inquiry using a customer relationship management system; identify errors in billing, rates, timeliness, and adequacy of service or improper practices; and instruct the service provider to produce information and records and take appropriate action.
* Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.
* Negotiate and mediate the resolution of disputes between utility providers and customers.
* Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.
* Correspond with utility customers by mail, email and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.
Minimum Skills and Qualifications:
* These tasks can be addressed by administrative assistants with some ability to understand and interpret New York State statutes and regulations.
* Strong interpersonal and oral and written communication skills.
* Basic computer skills including data entry and use of the Microsoft Office suite.
* High School Diploma or equivalent.
Desired Skills and Qualifications:
* Experience investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment.
* Experience conducting investigations involving energy, telecommunications, or water service.
* Experience using a customer relationship management system.
* College degree (Associates or Bachelors).
* Conduct in-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customer's question about their utility service, Department policies and programs, or NYS laws, rules, and regulations regarding utility service.
* Gather and record information required to respond to a customer complaint or inquiry using a customer relationship management system; identify errors in billing, rates, timeliness, and adequacy of service or improper practices; and instruct the service provider to produce information and records and take appropriate action.
* Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.
* Negotiate and mediate the resolution of disputes between utility providers and customers.
* Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.
* Correspond with utility customers by mail, email and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.
Minimum Skills and Qualifications:
* These tasks can be addressed by administrative assistants with some ability to understand and interpret New York State statutes and regulations.
* Strong interpersonal and oral and written communication skills.
* Basic computer skills including data entry and use of the Microsoft Office suite.
* High School Diploma or equivalent.
Desired Skills and Qualifications:
* Experience investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment.
* Experience conducting investigations involving energy, telecommunications, or water service.
* Experience using a customer relationship management system.
* College degree (Associates or Bachelors).
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 915925254 Posted: 2024-05-06 Job Title: Administrative Assistant