Account Coordinator

Building trusted markets - powered by our people.

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.

We're building inclusive ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.

Sound like the place for you? Join us!

The Accounting team is hiring an Account Representative.

The Account Representative at Cboe will perform a variety of accounting, customer service and clerical tasks for OPRA customer accounts. Supports and assists with duties and processes relative to customer service, billing, monitoring of delinquent accounts and those sent to third party collectors, and all collection activities.

Your responsibilities will be:

• Service a group of vendor and customer accounts as single point of contact for market data services, ensuring high levels of customer service. Communicate regularly with vendors and customers via phone, email, or mail. Respond promptly to inquiries from customers regarding questions or issues with their account; investigate and resolve customer issues. Send information to new customers. Obtain vendor contracts and verify the details of service provided to customers.
• Verify and update customer contact information to maintain accurate information in databases/systems. Maintain account files/system notes relative to correspondence and documents. Receive and scan documents (such as subscriber agreements and contract documents) into document imaging system. Process returned mail, perform search for current addresses and update records.
• Prepare vendor and direct-billed customer invoices using data in billing system. Ensure billing data is accurate by maintaining device inventory and entering device detail for non-VARS (Vendor Automated Reporting System) vendors when applicable. Move devices and verify current invoice and proration information. Provide information regarding invoice charges, send invoice copies and account statements.
• Maintain accounts receivable records. Review payment information and adjust entries to customer account balances as needed. Record cash receipts. Create journal entries to adjust customer accounts. Consolidate and separate customer accounts. Analyze credit balance accounts to be refunded.
• Act as a liaison with outsourced collection services to collect outstanding balances on past due accounts and/or resolve issues. Maintain account file/system notes relative to correspondence and documents. Monitor customer account details for non-payments, delayed payments and other irregularities. Analyze and adjust customer accounts, provide additional information, and research payments. Review and take action on accounts within procedural guidelines, or make recommendations for action, such as account adjustments, termination of service, collection activities or write-offs. Submit approved accounts to third party collectors and act as a liaison until final resolution.
• Provide general departmental support and customer service by being available for and responsive to phone/fax lines and email inbox. Provide backup support for colleagues and/or other areas of the department.
• Provide support in connection with accounts undergoing bankruptcy or similar proceedings including reviewing Court notices, updating account notes, and maintaining reference lists.
• Perform other duties and special projects as assigned.

The ideal candidate has:

• Working knowledge of general office administration and procedures, general account principles, and collections processes.
• Experience working with Microsoft Outlook, Word, and Excel.
• Respond to inquiries or requests for assistance promptly and courteously; identify customer needs through active listening and clarifying questions; meet commitments and check for customer satisfaction; manage difficult or emotional customer situations W
• Work cooperatively in group situations; offer assistance and support to co-workers; balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback
• Create clearly-written, organized documents and correspondence with correct grammar, spelling and punctuation
• Organize and express ideas clearly and understandably when speaking to individuals or groups; use professional grammar and word choice; listen to others and respond appropriately
• Be thorough and precise when accomplishing a task; double-check accuracy to consistently provide high-quality work with minimal errors; compare work to what is expected to find and correct inconsistencies; remain aware and take care of details for all aspects of the job involved, even those easy to overlook
• Evaluate, analyze, and summarize data and facts; establish logical connections; form sound decisions based on analysis
• Minimum Years of Work Experience: 2+ years

• Minimum Education Requirement: Associates degree in relevant field or equivalent experience

You'll really stand out with:

• Experience working with Great Plaines and Salesforce software
• Masters degree in finance or a relevant field

Benefits and Perks

We value the total wellbeing of our people - including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fair and competitive salary and incentive compensation packages with an upside for overachievement
• Generous paid time off, including vacation, personal days, sick days and annual community service days
• Flexible, hybrid work environment, where you choose where and how you work
• Health, dental and vision benefits, including access to telemedicine and mental health services
• 2:1 401(k) match, up to 8% match immediately upon hire
• Discounted Employee Stock Purchase Plan
• Tax Savings Accounts for health, dependent and transportation
• Employee referral bonus program
• Volunteer opportunities to help you give back to your communities

Some of our employees' favorite benefits and perks include:

• Complimentary lunch, snacks and coffee in any Cboe office
• Paid Tuition assistance and education opportunities
• Generous charitable giving company match
• Paid parental leave and fertility benefits
• On-site gyms and discounts to other fitness centers

More About Cboe Global Markets

We're reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We're investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.

We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We're an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.

Learn more about life at Cboe on and .

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

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Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.