Director of Housekeeping - FORTH Atlanta

Join the team redefining luxury hospitality in Atlanta. Join FORTH.

You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?

We create that feeling, with passionate people like you.

FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.

We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.

If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.

The Director of Housekeeping is responsible for ensuring the cleanliness, orderliness, and overall appearance of the hotel's guest rooms and public areas, maintaining the highest standards of luxury and service. This individual will lead a team of housekeeping professionals, manage housekeeping operations, and collaborate with other departments to ensure a seamless and superior guest experience. The Director of Housekeeping will also be responsible for managing inventory, supplies, and budgets, while focusing on continuous improvement and innovation.

Responsibilities:

• Uphold Preferred, Forbes and all Service Standards.

• Assist in directing the administration of all housekeeping services for guestrooms, public, guest and non-guest areas, to ensure high standards.

• Supervise staff and ensure that all work procedures are in accordance with established policies and practices of the Company.

• Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas

• Help Housekeeping Manager Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.

• Assess staff performance, conduct appraisals, and strategize for improving staff performance.

• Plan work schedules and job duties so that adequate services are performed in all areas.

• Regularly inspect and evaluate the physical condition of the property and coordinate necessary work.

• Inspect VIP arrival as well as in house VIPs daily.

• Provide training, coaching, and counseling to staff.

• Oversee and facilitate monthly inventories and place orders in line with check established check book. This includes but not limited to: Guest Supplies, Cleaning Supplies, Operating Supplies, Linen Supplies, and Mini Bar Supplies.

• Facilitate pre-shift briefing for line staff.

• Cover other manager’s regular assignments during Vacations, Holidays or Sick leaves.

• Develop master cleaning schedules and administer accordingly.

• Create fun and challenging training activities for the staff to enhance staff skills and ensure standards are being met.

• Work with the General Manager to develop programs that will enhance the guest experience from a Housekeeping perspective.

• Work closely with other departments to ensure smooth communication of staff, guest, and department needs.

• Ensure staff understands their job expectations before holding them accountable

• Maintain awareness of documentation needed and retained in employee files

• Be familiar with all safety and emergency procedures including OSHA requirements

Reporting Relationships:

• Reports directly to: General Manager

• Directly supervises: Housekeeping Team & Laundry Team

• Indirectly supervises: Houseperson team for Club and Fitness center

Required Experience:

• Degree or relevant experience with Hospitality, Hotel Management, or a related field

• 5+ years of experience in housekeeping and hotel management

• Proficiency in MS Office Suite and housekeeping management software.

• Clear written and verbal communication skills.

• Detail oriented and ability to work in fast paced environment.

• Excellent follow up skills.

• Excellent time management skills.

• Excellent listening skills.

• Experience training and managing multilingual staff.

• Must be a team player with a strong work ethic.

• Must be committed to upholding high standards of cleanliness, integrity, professionalism, and confidentiality.

• Must be able to be stand/move for at least 8 hours per day.

• Fast paced movements are required.

• Periodically bending and stretching is required.

• Pull, push, move and carry or lift up 25 pounds of force are required.

• Must be able to seize, grasp turn and hold objects with hands.

• Must be able to hear and speak clear to communicate with guests and employees.