Front Desk Associate

Job Description

Front Desk Enrollment Specialists will ensure that each family coming to (or calling) our facilities is given an exceptional guest experience

Duties & Responsibilities

• Greet customers with a warm and enthusiastic presentation
• Answer telephones promptly
• Handle all customer accounts, including but not limited to:

o Enrollments, posting tuition payments, printing and mailing invoices, making necessary schedule changes, collections, cancellations, complaints, etc.

• Handle all customer complaints in a confident, friendly, and professional manner, passing only those that are difficult to handle to office manager/general manager
• General office tasks such as keyboarding, copying, filing, faxing, and computer applications, etc.
• Handle all scheduling needs including (but not limited to) scheduling parties, finalize party contracts and collect payments for parties
• Opening and closing duties as listed on the morning and evening checklists
• Light cleaning as needed, i.e., washing dishes, vacuuming, dusting, emptying trash, laundry as needed, cleaning bathrooms, etc.
• Prepare job applicants with necessary application and contact information for Human Resources
• Bake cookies and make sure cookie bins are filled
• Supervise lifeguards on weekends
• Passing on information to customers via going into observation rooms
• Sales and promoting the business
• Work together as a team
• Other duties as assigned

Qualifications & Skills

• Exceptional customer service capabilities
• Ability to multi-task within a fast-paced environment
• Exceptional attention to detail
• Ability to work effectively in a team environment
• Ability to perform basic math and data entry functions
• Ability to maintain and promote a positive working environment

Preferred:

• 1-2 years working in sales or administrative capacities
• 1-2 year working in customer-service related roles

Schedule

Part-Time

Compensation & Benefits

• A company culture of trust and support that you won’t find anywhere else
• Paid training in Miller Swim School Curriculum
• Miller Swim School pays at or above market wages, commensurate with experience
• Flexible Hours
• Free Swim Lessons for immediate family of employees
• 401(k) contribution for full-time employees
• Health insurance contribution for employees for full-time employees
• Vacation and Sick/Personal time for full-time employees