Field Support Specialist

The Field Support Specialist provides technical, product, and sales support to current and new customers to facilitate sales growth.

Essential Functions

• Coordinate with Sales personnel and the Regional Sales Manager to provide customer support within all VSP industries, including, but not limited to, Industrial and Transportation markets.
• Provide direct support to VSP personnel, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists and/or Branch Managers.
• Provide on-site backup support for Sales, including application measuring and attending meetings.
• Work closely with Sales to prepare and present on-site or virtual training classes to customers.
• Conduct on-site storeroom surveys at customer locations, aid in onboarding new contracts and maintaining existing agreements, including vendor-managed inventory VMI and consignment.
• Coordinate with Sales and Marketing to develop customer reference documents, including visual aids, such as gasket boards and pocket cards.
• Provide operational support to the branches within the assigned region, including fabrication, deliveries, and pick-ups.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Bonus opportunities

Education and Experience

• Associate or bachelor’s degree in a technical or business-related field, or equivalent experience
• Experience and/or training related to job functions
• Microsoft Office (Excel, PowerPoint, and Word) proficiency
• Customer service experience in manufacturing and/or sales (Preferred)
• Working knowledge of MAS500 (Preferred)
• Must possess a valid driver’s license

VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status.

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Diane Nunnally at 804-668-1026.

Successful completion of background check and drug screen required.