REMOTE Billing Specialist for CSM (Client Services)

Job Type: Full Time

Hours: 8:00 AM – 4:00 PM EST

Salary: $19.00 – 20.00 Hourly

Benefits: Available after 90 days for full-time employees

About AnswerNet 

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

This position is responsible for leading, planning and executing the billing processes for Client Service Management (CSM). The CSM Billing Specialist position provides support and assistance with account setup and management when necessary.  This position also provides reporting and data analysis to the CSM team and to the corporate office accounting.

Job Duties / Responsibilities / Essential Functions:

CSM Billing & Reporting:

·        Responsible for collecting billing information from Client Services Managers.

·        Responsible for generating and dispersing invoices to CSM clients over multiple billing cycles at specific intervals.

·        Responsible for collecting and allocating revenue for CSM clients to the appropriate sites within our network.

·        Responsible for reporting allocated revenue to the corporate office.

·        Responsible for providing information to the corporate office in the event of legal collection efforts.

Required Knowledge /Skills / Abilities / Qualifications:

·        Strong Microsoft Excel skills.

·        Detail-oriented with good note-taking skills.

·        Strong communication skills

·        Experience in billing and collections.

·        Experience in client services.

·        Must have a well-developed understanding of call center business.

·        Strong financial analysis skills

·        Ability to handle stresses or demands of clients and/or the team.

·        Ability to act quickly.

·        Required to be available to accommodate occasional issues or situations occurring across all time zones and/or outside of normal business hours.

WAH Requirements:

·         PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

·         Hard-wired high-speed internet connection (ethernet cable)

·         USB-connected Headset

·         Webcam

·         A quiet dedicated place to work free from distractions including pets and children.