Digital Universal Service Representative

Digital Universal Service Representative

US-CA-San Diego

Job ID: 2023-1669
Type: Regular Full-Time
# of Openings: 1
Category: Retail (Branches)
Mission Valley Branch

Overview

Peak Performer Wanted!

Imagine embarking on a career where you can bring your big ideas to the table. At BluPeak, we are constantly on the lookout for purpose-driven individuals who are passionate about creating extraordinary experiences for our members and want to have fun while doing it! Come help us deliver on our everyday promise to empower people to achieve peak financial wellness.

Position Summary

As a Digital Universal Service Representative, you’ll have the chance to develop rapport by conducting consultative sessions through a variety of in-person and digital channels. Become part of a team that is key in delivering extraordinary experiences.

Responsibilities

General Responsibilities/Requirements

Strong knowledge of BluPeak loans, deposit products and services
Demonstrate knowledge of current technology (Example: Microsoft 360, Financial Services transactional software, loan-processing software, Outlook)
Ability to navigate multiple systems and tasks concurrently
Flexibility as position requires a varying schedule meeting business needs
Adhere to balancing standards and fraud controls
Adaptable to a changing work environment
Maintain confidentiality and security by ensuring all sensitive information is secured
Follow-up with members in a prompt, accurate and courteous manner
Meets production benchmarks as established by your Branch Manager
Actively participates in all assigned training classes and meetings to enhance your specific job skills and financial industry knowledge

Video Technology Service

Provide undistracted member sessions at the highest service level
Comfortable on camera while maintaining a friendly and professional appearance
Strong written and verbal skills interacting with members via e-mail and chat
Assist members with additional service needs including online and mobile banking, ACH and bill-pay

Branch Service

Conduct consultative conversations identifying opportunities for the member to reach their financial goals
Member outreach via phone and e-mail
Maintain a calendar ensuring member appointments are scheduled and kept
Answers branch phone to assist member inquires
Perform a variety of file maintenance duties

Member Engagement

Identifies opportunities to enhance members financial picture
Refers members to business partners specifically Investment Services and Home Loan departments
Establishes the appropriate membership accounts based upon a conversation with the member
Ask for referrals and actively sell key products
Maintain individual production tracking tools and reports
Adhere to the BluPeak member outreach guidelines
Advise member when identifying ways they can enhance their financial picture
Prospect for new member relationships

Qualifications

• High school diploma or general education degree (GED); and three or more years related banking positions required.
• Three years sales/customer service experience required.
• Video conferencing experience preferred.
• Knowledge of how to trouble shoot and resolve problems.
• To perform this job, the employee must possess applicable technology skills and demonstrated expertise. Ability to use loan origination systems, contact management software, Interactive Teller hardware and Software, and other Microsoft Office application products, as well as the ability to learn new applications quickly. Requires general knowledge of computer network and database use.
• To perform this job, the employee must possess strong interpersonal skills, excellent phone, video and e-mail etiquette, a professional presentation, and a high degree of personal initiative.
• Must be able to work branch operational and ITM hours to include weekends, and to work early mornings and nights. Hours range between 7 am – 8 pm M-Sat.

BluPeak Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Employment may be contingent upon BluPeak Credit Union’s receipt of an acceptable and job-related background check, drug screen, credit check and vaccine verification, as applicable and permissible by law. BluPeak Credit Union is committed to the safety and wellbeing of our employees and their families; our members and visitors; and the community at large. In accordance with our duty to provide and maintain a workplace that is free of known hazards, we are requiring that employees must have received or be willing to receive the COVID-19 vaccine.

BluPeak Credit Union continues to monitor the pandemic following CDC guidelines, federal state and local laws. Policies continue to be adjusted as new information emerges. BluPeak Credit Union is committed to working and provide reasonable accommodation to applicants with physical, mental disabilities and sincerely held religious beliefs. For more information, contact Human Resources.

PM17

Compensation details: 18.05-27.07 Hourly Wage

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