Overnight Residences Security & Concierge

About the job Overnight Residences Security & Concierge SECURITY DUTIES Adhere and enforce security policy and procedures and Four Seasons safety guidelines. Respond promptly to all type of emergencies. Taking a lead on any security and safety issue occurring in the building. Completing detailed incidents reports Completing detailed injury reports for residences employee , residents and visitors . Investigate and document all property damage that occurs in and around the property perimeter. Investigate and document resident vehicle damage . Completing the daily log for the upcoming shift . Patrolling the residences entire buildings using the Tour Guard Patrol tool . Have professional communication when utilizing a two-way radio. Flexible and able to work any shift, Mid shifts, 7 days a week, and within all 24 hours in a day, including weekends and holidays Related duties and special projects as assigned.CONCIERGE DUTIES Handles all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices . Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates the retrieval of residents vehicles. Manages and provides access to the building(s) and units with all vendor/contractor/residents service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and residents service providers . Controls entry doors and elevator/lift access. Updates homeowner profiles with any relevant information Utilizes a variety of software programs to accurately input special arrangements ( i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing Monitors the fire alarm panel; responds to any emergency situation , such as providing access to emergency personnel - fire department, ambulance, etc. Coordinates the booking of the service elevators/lifts and loading dock/bay for move-in or move-out Complies with all Four Seasons guidelines, policies and procedures Works harmoniously and professionally with co-workers and leadersADDITIONAL RESPONSIBILITIES Pool general maintenance as instructed and trained. Ability to complete effectively daily mechanical equipment inspections and identify issues, report and take the necessary action to address problems found . Acts as the security/engineering Supervisor on duty in the building and forms part of the Emergency Response team. Assists Public Area Attendants with responsibilities and duties in their absence or due to heavy volume periods . Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times . Perform other tasks or projects as assigned by the Director of Residences , Residences Manager, or Security Manager. Assist the Residents with parking and retrieving their vehicles , delivering or retrieving deliveries/luggage, and additional doorman tasks when needed .QUALIFICATIONS Must have a minimum of two years in security fields, preferably in the hospitality . Must have a valid California driver's license Must possess a current CPR/AED and First Aid certification required . High School diploma or equivalent. Knowledge of safety practices in the work place is preferred. Good verbal and written communication skills required . Computer skills including typing/word processing experience and the ability to write clear and factual reports. Must be able to communicate with a diverse team of employees and homeowners. Must be able to work with minimal supervision and be pro-active in their approach to problem resolution. Well-groomed professional appearance and demeanor.PHYSICAL DEMANDS Must be able to work while standing or walking for the majority of the shift . Must be able to lift 20-pounds regularly. Must meet the physical standards deemed necessary to perform the essential duties of the job duty.