Electronic Services Analyst (Anaheim, CA)

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POSITION SUMMARY:

The Electronic Services Analyst is responsible for the daily ATM fleet operations while incorporating best practices for enhanced member experiences and engagement, operational efficiency, risk mitigation, and regulatory compliance including Payment Card Industry (PCI), American Disability Act (ADA) and California AB244 compliance. Responsible for timely execution of ATM testing, ATM installations and de-installations, ATM fleet inventory control, and business partner's requests.

Interacts with members, team members, and business partners as needed to ensure their satisfaction with the ATM transaction experience. Provides recommendations to management regarding the continuation of ATM vendor relationships based on ongoing evaluation and analysis of service, performance and expenses. Responsible for preparing ATM network performance reports including surcharge, switch, gateway, Income & Expense analysis. Provides after-hours (24/7 including weekends & holidays) including on-call support as necessary. Provide contract recommendations and assists management in reviewing and executing new and renewable ATM contracts with vendor partners.

Team member will be required to work closely with the Payment's Division System Analyst. Provide assistance with ATM system upgrades, testing, validation and deployment of software, including Microsoft security patches. Assist with the oversight of product and project management for the credit union's ATM network. This includes ATM availability, security, and regulatory compliance, maintenance, and managing relationships with key business partners.

ESSENTIAL POSITION FUNCTIONS:

Possesses strong technical aptitude and expert level proficiency with Diebold Nixdorf ATM configurations, alarm systems, and server based applications.

Provides after-hours 24/7/365, including weekends & holidays, on-call support as necessary. Insuring the ATMs are operational, secure, respond to alarm activations, and vendor partners' needs.

Possesses extensive leadership and teamwork attributes that will assist with the day-to-day interaction with member, team members, and vendor partners.

Possesses exceptional problem solving skills and inherent decision making abilities to research complicated problems and implement solutions.

Performs research and analysis of new ATM products and submits recommendation outlining benefits, competitive industry edge and competitor data. Assists with the development of training materials and Fact Sheets for new ATM products.

Responsible for new identifying potential ATM demographic locations, gap analysis, and new site requests and evaluations.

Responsible for preparing ATM network performance reports including surcharge, switch, and gateway income along with expense analysis, intercept processing reports and ATM network usage.

Ensures ATM network expenses are maintained within the annual business plan, departments' goals, and prepares accurate budget variance reporting. Assist with the annual capital budget requirements. Analyzes statistical and performance data for productivity, forecasting and trending, to identify and implement process and product improvements, increased usage, and enhanced member experiences and engagement.

Subject matter expert ensuring that operations are compliant with government and network regulations, such as but not limited, to Regulation E, CA AB244, American Disability Act, and Payment Card Industry Security.

Directs, manages, and builds rapport with outside credit union partners/vendors such as first and second line ATM maintenance providers, cash replenishment service, deposit pick-up couriers, exterior maintenance technicians and landlords for off-premise ATM locations.Reviews effectiveness of credit union partners and makes recommendations as appropriate.

Other duties as assigned.

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

College degree or equivalent work experience (five (5) years in the ATM/payment industry.

Requires expert level knowledge of ATM systems and the payment industry. Must have expert knowledge and experience with all aspects of managing the ATM network, regulatory compliance, and security. Knowledge of Symitar, STAR ATM driving, STAR STATION, MyDiebold software is preferred.

Thorough understanding of internet and software based applications, i.e. Diebold/Nixdorf Agilis Windows 7 and Diebold/Nixdorf Vista Window 10 software applications and configurations, including ATM configurations.

Advanced communication skills including written, oral, presentations, and interpersonal skills are required with the ability to work successfully with all levels of management within the organization.

COMPUTER SKILLS:

Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook, etc.) and ATM configurations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages, and to draw and interpret bar graphs. Ability to operate a financial (business) calculator.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderately quiet. It is a non-smoking environment.

The above job requirements are representative of minimum levels of knowledge, skills and abilities. The marginal functions have not been included. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.

If you are applying for a Hybrid/Remote position, pleasenoteapplicants are required to reside within ourWescomservice areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.