System Administrator

Job Title: System Admin Location: Osceola, AR (Hybrid) Job Description: Working as Client-Facing Support, the Technical Support role serves as the first point of contact for customers requesting assistance with Information Technology (IT) related hardware, access, and services. Core responsibilities focus on providing support for PC hardware and software, network access, and general IT related support offerings and initiatives. Specific Responsibilities Include (3-5 years of experience in the following areas): Support for PC operating system (Windows-based), PC hardware, and PC software • Installing and upgrading PC hardware and software • Creating and supporting user accounts (via Active Directory) • Providing support for remote-access tools (VPN, VDI, RSA) • Providing support for network access issues and services • Assisting with NAITS-maintained/supported manufacturing plant equipment (i.e., scanners) • Hardware Inventory • Other duties as assigned Primary Professional Qualifications / Experience: • Windows 10 OS experience • Work with Lenovo brand PCs • Windows-based PC configuration, deployment, and troubleshooting experience • M365 / Office 2016 experience • PC Software installation and troubleshooting • PC hardware deployment and troubleshooting • Working knowledge of Active Directory • Experience providing support in a hybrid environment (customers working from campus and working from home) Primary Personal Qualifications / Attributes: • Commitment to providing excellent customer service “with a smile” • Strong troubleshooting/analytical skills • Self-Starter • Customer-focused • Positive Attitude • Ability to manage multiple tasks with competing deadlines Strong attention to detail • Ability to think and act quickly