Copy of System Administrator

The Systems Administrator 1 will ensure all IT related issues are addressed timely and consistently within each location. This position requires the individual to be customer service driven, self starter with a strong desire to work for an extremely fast paced technology driven company.

Responsibilities and Duties

• Provide 1st level support over the phone, via remote desktop interface, and in person for all offices. Troubleshoot minor network issues; computer hardware; printer, and software issues in an environment comprised of Windows 2003/2008/2008/2012R2 servers and Windows XP/Win7/Win8.1 nodes.

• Assist with minor Active Directory, DHCP, DNS and Office 365 Administration tasks.

• Onboarding new staff and executing protocols for the separation of employees.

• Analyze, troubleshoot, and resolve system hardware, software, and networking issues.

• Work with vendors when needed.

• Troubleshoot computer and printer hardware and software issues company wide.

• Conduct software and hardware inventory and keep database updated.

• Troubleshoot and assist with VoIP phone issues and escalate to provider as needed.

• PC Deployment, assist with creating detailed processes and procedure documentation.

• Assist with various IT projects company wide.

• Keep IT areas tidy and organized.

• Minor lifting up 50 lbs. by self.

• Other duties that are assigned to assist the team with the business

Required Skills

• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at appropriate times.

• Analytical – Synthesizes complex or diverse information; collects and researches data.

• Problem Solving – Identifies and resolves problems in a timely manner; Gather and analyzes information skillfully; Develops alternative solutions.

• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; discern between urgent, important, and non-urgent tasks.

• Project Management – Coordinates projects, and tasks; communicates changes in progress; Completes projects and tasks on time.

• Technical Skills – Pursues training and development opportunities; Shares expertise with others.

• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Makes timely decisions.

• Critical Thinking – Uses logic and reasoning to identify alternative solutions/approaches to problems.

• Inter Personal – Effectively collaborate with others to achieve objectives.

Attributes:

• Oral Expression – The ability to communicate information and ideas verbally with others and discerning between target audience.

• Oral Comprehension – The ability to listen to, and understand information conveyed verbally.

• Written Comprehension – The ability to read and understand information and ideas presented in writing, as well as being discerning of target audience when responding in writing.

• Writing Expression – The ability to communicate information and ideas in writing so others will understand.

• Speech Clarity – The ability to speak clearly so others can understand you.

• Meticulous – Ability to be effective when addressing all parts of a task, with the most accuracy

• Initiative Ability to be work on projects by self; be inquisitive about the infrastructure, processes, deployed technology; be vigilant about business inefficiencies and risks and discern appropriate action to rectify those.

Education and/or Experience

• 3+ years help desk or 1st/2nd level support in a Windows environment.

• 1+ year Windows 2003/2008/2012R2 server experience.

• 2+ years establishing computer standards on desktops and laptops.

• MCDST or relevant experience.

• Working knowledge of LAN/WAN troubleshooting tools.

• Excellent customer service skills and self starter.

• Must be flexible enough to work varying shifts as well as possible weekends if and when necessary or required.

Technical Skills

• Proficient use of MS: Word, Excel, PowerPoint, Outlook

• Proficient user of call center software and LMS Systems.

• Proficient user of the Internet and cloud-based storage.

Working Conditions / Physical Demands

? Must be able to stand, sit, and walk for extended periods of time

? Fast-Paced environment, ability to adapt and adjust to change immediately

? Occasionally lift up to 50+ lbs.

? Noise level: high noise level; Office atmosphere. Typing, data entry in screens daily