Parts Sales Specialist

The Parts Sales Specialist is a key role at the counter of our parts department. Key responsibilities include driving and meeting counterparts' sales goals and providing excellent customer service.

You Are:

• Customer Focused. You're the smiling face and voice our customers see and hear first. Your goal is to uncover each customer's needs and provide them with the necessary parts and/or service required to resolve it.
• A Self Starter. You're excited to take on and solve problems as they arrive. No two customer requests will be the same.
• Technical. You have experience with equipment or automobile parts or the ability to learn as you go. You can easily navigate websites, online look-up tools, email, texting, and phone systems.
• A Teammate. You foster strong relationships with customers and within the parts department to push yourself and your teammates along the way to meet and exceed goals.

You Will:

• Move Fast. Time is valuable to our customers. Learn bin locations and warehouse placements of items to efficiently be able to serve customers at the counter and over the phone.
• Spread Awareness. The Service and Sales departments will look to you for parts information and updates. Communicate delays, solutions, order confirmations, or other key information to help them problem-solve.
• Manage Showroom and Warehouse Appearance. Keep shelves organized, stock parts, maintain a clean workspace, and assist in any other tasks that keep these areas free of clutter and looking sharp.
• Be a Customer Expert. Get to know your customers and their fleets. The better you know their fleet inventory, the more effectively you'll be able to look up and pick parts for them.

Together We Will:

• Create an Enjoyable Atmosphere. We're one team sharing the same goals throughout the entire dealership. Our team is focused on putting the customer first in a fast-paced, productive workplace.
• Continuous Learning. We encourage you to look for personal & professional development opportunities. We'll provide resources for Case IH-specific and interpersonal skills training, but we are always open to new ideas to help you grow in your career.
• Support Customer Demands. In our company culture, we strive to provide industry-leading customer experiences that are tailored to each individual's needs.

Benefits Offered:

• Medical & Supplemental Insurance
• Uniform and Tool Allowance
• Employee Discounts
• Employee Incentive Programs
• 401k with Employer Matching
• PTO and Paid Holidays

Zelle is an Equal Opportunity Employer