Customer Services Associate

POSITION DESCRIPTION

POSITION TITLE:      Member Experience Specialist (MES)

REPORTS TO:           Member Experience Lead

DIRECT REPORTS:   N/A

FLSA STATUS:           Non-Exempt, Hourly

COMPENSATION:      Base rate is $12.00 per hour + Commission eligibility!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community. 

We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 

30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)

40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and join a passionate, fun, and united team!

PURPOSE

The Member Experience Specialist is responsible for delivering a world-class experience to our members and guests every visit. We define a world-class experience as a friendly greeting, ensuring all equipment in the club is fixed as quickly as possible, and the club is sparkling clean. This is accomplished through flawless execution of our operational standards.

DELIVERABLES

Operational Responsibilities: Demonstrates Commitment to Delivering a World Class Guest and Member Experience and Upholds VASA Operational Standards.

• Commitment to Delivering a World Class Guest and Member Experience: Demonstrates a genuine, kind attitude when interacting with Guests and Members. Is expected to greet Guest and Members with a smile, eye contact and courteous tone. Is able to anticipate Guest and Member needs and respond accordingly by providing direction, information, and support (VASA app, club amenities and hours, memberships, products). Consistently seeks for ways to improve the Guest and Member experience by sharing Member feedback with leadership, and collaborates effectively with team to implement ideas.
• Upholds VASA Operational Standards: Executes daily responsibilities to standard including Guest and Member check in and class check in procedures, daily cleaning tasks, restocking, and preventative maintenance tasks as assigned by lead or GM. Completes club walks as directed.  Manages cash according to company policies and follows safety procedures.
• Records hours worked correctly.