Service Asset and Configuration Management (SACM) Specialist

Description

The Leidos Digital Modernization Sector is seeking a Service Asset and Configuration Management (SACM) Specialist to support our N2NOMS program in Colorado Springs, CO.  Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services.  The SACM Specialist will support a program that provides sustainment, maintenance, problem and change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

This position will report directly to the Projects Team Lead.

Salary: $70,000-80,000

PRIMARY RESPONSIBILITIES:

• Work independently as the sole SACM Software (SW) POC, with little oversight to achieve day-to-day objectives by providing all activities related to current and new SW requested to be added to the Configuration Management Database (CMDB).

• Develop, maintain and is responsible for the accuracy of the SW Catalog in relation to the Master Software Roll Up. This is a master spreadsheet per network of all SW currently in use on the N&NC networks.

• Track and maintain SW licensing to prevent over utilization of controlled SW products, and  provide documentation for metadata to software and licensing requirements and provide status on current license accounts.

• Analyze existing Enterprise Architecture products to develop, update and maintain baseline configuration management artifacts and metadata for systems supporting N&NC mission sets and critical processes.  Manage software lifecycle to facilitate concurrent software versioning to reduce vulnerabilities on the network, and promote cybersecurity standards.

• Responsible for the SW SACM process.  Service Asset and Configuration Management (SACM) ensure that components (Configuration Items) forming delivered services are identified, baselined, and maintained on both the operational network and in the SW catalog; ensures service release into controlled environments and operational use are based on formal approval; maintain accurate configuration information on historical, planned, and current SW for all systems and services used by the Government customer; define and control the components of services to maintains accurate configuration information.

• Brief SW changes at the Configuration Advisory Board (CAB) meetings attended by the Government Customer to receive approvals for the changes.

• Produce Bill of Materials for GFE purchases, researches and determines what SW would be most appropriate to keep the function the same after items have gone end of life/sale, determines what SW is needed to be upgraded or added to the network, and researches SW and verifies that SW can be put on the network and added into CMDB.  Provide a technical evaluation of vendor quotes for accuracy prior to contract awards.

• Create Monthly Definitive Media Library Report and Semi-Annual Microsoft True-Up Reports, and maintains software assets and license documentation in at least two definitive media libraries (DMLs).

• Engage directly with Government customers, internal customers, team members (other functional areas) and management regularly to update, maintain and edit the Approved Software Catalog; Conduct cost: benefit analysis research to provide best-fit software solutions for customer requests, and to understand the issue, develop a solution, and determine what SW will fulfill service requests,  break fix requests, software requests, and ongoing technical issues resolution efforts.

• Maintain and modify a central Configuration Management Database (CMDB) repository for the NORAD and USNORTHCOM (N&NC) information technology enterprise.

• Maintain and modify the Approved Hardware and Software List, a master spreadsheet of all software and hardware currently approved for use on the N&NC network.  Maintain the repository accessible to N&NC personnel.

• Process customer service requests for new hardware and software requirements or changes.

• Prepare change requests for new hardware and software requirements and brief at Change Approval Board (CAB).

• Responsible for ensuring access to software is controlled and monitors utilization to ensure licenses are authorized. 

• Produce monthly reports and semi-annual True-Up reports. 

• Coordinate with other managers across the contract to update and integrate enterprise artifacts into the CMDB.

• Maintain software assets and license information in at least two definitive media libraries (DMLs).

• Download patches and software and pushes to the appropriate team for testing.

• Update and maintain baseline configuration management artifacts and metadata for systems.

BASIC QUALIFICATIONS:

• Bachelor’s with 4+ years of experience or Masters with 2+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.

• Currently possess an active Secret security clearance with ability to obtain Top Secret/SCI clearance.

• CompTIA Security +CE certification

• Experience using MS Visio, MS Excel and Government ticketing systems.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in associated field.

• Excellent project, technical, interpersonal, presentation and problem management skills.

• Ability to communicate orally, and in writing, detailed technical information

• Familiarization of NORAD/USNORTHCOM missions and DOD regulations and directives.

N2NOMS

Original Posting Date:2024-03-12

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $61,750.00 - $111,625.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.