Virtual R&P National Resource & Referral Manager

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

In April 2024, Global Refuge, in partnership with the Department of State's Bureau for Populations, Refugees, and Migration, will launch a new virtual case management program, the Virtual Reception & Placement (VR&P) program. This program will provide case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.

The National Resource & Referral Manager will provide oversight of the identification of resources and supportive services to support newly arriving refugees and Special Immigrant Visa recipients. The National Resource & Referral Manager will provide direction and supervision to Regional Resource Coordinators to support VR&P clients accessing local benefits and assistance and ensure onward referrals within the community such as to state-funded programs, ORR-funded Preferred Communities programs, Refugee Support Services, etc. The National Resource & Referral Manager reports to the Associate Director.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Hire, train, and lead the regional referral coordinators and ensure adequate staffing to meet all program objectives.
• Develop standard operating procedures to ensure resources needed to support the day-to-day delivery of VR&P case management and referral services are streamlined and easily accessible to both staff and clients.
• Ensure the regional coordinators work to equip the VR&P team with timely and accurate resources to support newly arriving refugees.
• Cultivate new relationships with local, state, and national service providers, referral partners, and employment programs in close collaboration with the VR&P leadership team.
• Develop outreach and training materials geared towards local community organizations and partners.
• Develop an easy, efficient way for VR&P staff to access information and resources that support the self-sufficiency of arriving refugee families.
• Create a national strategy to ensure timely identification and connection to needed services.
• Ensure timely provision of technical assistance to staff with questions relating to regional and local resources to support service delivery.
• Alleviate concerns around VR&P clients accessing local benefits and assistance and ensure onward referrals within the community.
• In close collaboration with the VR&P leadership team, ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Put strong systems in place to ensure clients are firmly connected to ongoing services and support including state-funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc.
• Work in collaboration with the VR&P leadership team to ensure there is shared knowledge and cohesion among the team.
• Foster relationships with local government, donors, media, and community partners.
• Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local communities.
• Conduct supervisions, and annual performance evaluations, and lead annual team goal setting.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.
• Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.
• Experience working with refugees and immigrants, and knowledge of U.S. refugee and asylum law are strongly preferred.
• Experience managing city, state, and federal grants.
• Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.
• Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.
• Solid experience with budget management and oversight of financial processes.
• Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.
• International work or study experience and second language abilities are a plus.
• Ability to work under pressure and respond effectively in crisis management.
• Exceptional time management, attention to detail, ability to multi-task, and meet deadlines.
• Strong decision-making skills and capacity to delegate decision-making to team members.
• Proficient in the use of Microsoft Office Suite, financial systems, and database programs.
• Valid insurance, and a reliable vehicle to be able to travel locally as required for the performance of duties.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.