Operations - Criminal Field Researcher

Job Summary

The Criminal Field Researcher is responsible for researching public records to determine if an applicant has a criminal and/or civil record. Court Field Researchers are expected to become experts in the public records of the jurisdictions they search. In this role, you must also demonstrate a consistent level of quality and time service, based on strategic corporate goals. This position would require travel to various County Courthouses on a regular basis. This position may require someone to stand for extended periods of time, travel between different court locations and be able to report information in a timely and accurate manner. This role will report directly to their respective Market Operations Supervisor.

Duties and Responsibilities

• Communicate with and establish positive working relations with all court personnel and members of the public.
• Conduct research using the public records index.
• Enter results into our proprietary systems, either as clear (no information found) or the information found in the court's predominantly used index as specified per the client's instructions.
• Proactively communicate with their Supervisor to ensure all court holidays and other court delays are communicated to InformData.
• Must provide updates to Supervisor regarding any delays that would impact our business or our customers.
• Must provide updates to Supervisor regarding courthouse structure updates, process changes, or fee changes.
• Act as a back-up for other Field Researchers in your area.
• Maintain Quality and TAT standards set by InformData.
• Inform the Supervisor of any current quality or trending issues.
• Assist in the ordering and fulfillment of all court copy requests.
• Researchers may be tasked with performing searches in surrounding areas or via online research.

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

• Maintain proficiency in background screening processes.
• Gain operational understanding of all InformData processes.
• Aid in ensuring the following accuracy ratings are maintained
  • Accuracy/DPMO
  • Time Service Variable and specific
• Productivity
• Turnaround Time (TAT)
• On-time Delivery

Qualifications

• Must have a High School diploma.
• Knowledge of computer software packages (MS Word, Excel, Outlook, and PowerPoint).
• Must be able to type 35 wpm.
• Ability to work in a team environment.
• Excellent written, verbal, and presentation communication skills.
• Must have strong attention to detail.
• Must have access to reliable transportation daily.
• Must have access to a computer and high-speed internet from home.
• Must complete introductory training.
• Ability to work during normal courthouse hours, as well as be available to work OT with prior notice.
• In some instances, you may be required to take and pass a private investigator's licensing exam to conduct research within a specific jurisdiction
• Excellent multi-tasking, time management and detail-oriented skills.
• Must be able to pass a comprehensive background check.

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
• Some courthouse locations may require field researchers to stand for long periods of time
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be required to work overtime on occasion to meet company objectives.

Physical Requirements

• Must be able to remain in a stationary position for extended periods of time
• Must be able to occasionally move about the office to access office equipment, etc.
• Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
• Must be able to frequently communicate with and listen to other InformData employees and vendors
• Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds
• Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software

Direct Reports

N/A

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.