Cloud Operations Admin

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Don’t meet every single requirement? Here at Inspira Financial, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

HOW YOU WILL SOAR:

The Cloud Operations Admin (COA) role is responsible for administration, maintenance and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases. The COA will interface closely with the development teams, client service teams and business leaders to integrate, support and operate infrastructure related to the Platform Architecture within Inspira Financial. Working within a team environment, the COA participates directly in providing hands-on support as well as operational support and training. This individual must be creative, client focused, solutions-driven, organized, and have the ability to thrive in a dynamic environment

• Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services:
  • Evaluate system utilization, monitor response time and provide primary support for detection and correction of operational problems
  • Coordinate and perform additions and changes to servers, network, operating systems and attached devices; including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software
  • Ensure servers, operating systems and network components are implemented and adhere to the information security policies and infrastructure standards
  • Utilize metrics and cloud native consumption-based services to improve cost efficiencies
• Support and Administer firewalls and security appliances
• Support and Administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure
  • Ensure run books are updated on a regular basis
• Maintain the VMware and Cloud virtual environments
• Maintain the Microsoft Active Directory Domain
• Provide infrastructure problem resolution for various applications throughout the organization
• Provide general SQL Server database troubleshooting and support
• Utilize programming skills to design and develop programs or scripts for various repetitive functions
• Performs all duties with a focus on goals of Inspira Financial, which includes risk mitigation
• Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support
• Cross-train other team members in order to facilitate coverage
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree in Computer Science or equivalent experience
• Certifications: AZ-900
• 1-3 years of applicable experience
• Experience with Cloud Services Azure (preferred), Google or AWS
• Minimum of 3 years of experience with:
• • Windows and/or Linux Operating systems that include supporting in both in virtualized or cloud environments.
  • Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Tables, and Private Endpoints.
  • Applying rule sets in Information Security best practices and ability to apply information security methodology to operating systems, network and databases
  • Scripting languages such as PowerShell, BASH, Terraform, Python, etc.
• Experience with Cloud Services Azure (preferred), Google or AWS
• Microsoft Azure Operational and Monitoring tools
• Experience with BDR solutions such as Veeam, VMWare Site Recovery, and Azure Backup/Site Recovery
• Support and Administer Microsoft 365 Services (Exchange, Intune, Sharepoint, and Teams)
• Experience with general SQL Server database troubleshooting
• Ability to work independently with minimal supervision
• Must have excellent written and verbal communication skills
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to conduct research into hardware and software issues and products as required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers
• Experience working with a ticketing system and internal clients
• Ability to respond to emails and text messages after hours to resolve critical issues
• Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism and trustworthiness
• Strong vendor management skills
• Highly self-motivated and directed
• Experience in a high availability environment preferred
• Knowledge of ITIL/ITSM practices and framework preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards.

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