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Customer Service Agent
•16 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Aguadilla, Puerto Rico |
About this job
Job Description
Job Description
Duties/Responsibilities:Education and Experience:
- Revise shipment instructions and quote once received and request information missing if needed.
- Create shipper, consignee, and vendor in the system.
- Collect payment if customer is PIA or COD.
- Schedule daily pickups with several vendors.
- Revise shipment documentation and confirm that cargo and commercial invoice or packing list match.
- Request to commercial support quote once the CSA receives the pre alert from WCA/Agents
- Revise consignment instructions when providing services to WCA.
- Request Electronic Export Declaration authorization to customer and shipper.
- Filling AES if shipment value is over $2,500
- Request bookings as needed.
- Send loading plans with booking and instructions to the warehouse.
- Revise WHR and identify cargo if needed.
- Send OHR to customer as needed and requested depending on the account.
- Generate shipment documentation and send pre alert the ocean and airline, broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
- Follow up until cargo arrives to destination and keep the customer updated.
- Notifies the customer on shipment delays and updates related the shipment
- Open consol for all shipments.
- Update milestones.
- Attached shipment documentation on eDocs accordingly.
- Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
- Request invoice to vendor as needed to avoid discrepancies.
- Invoice shipments or provide cost sheet to billing clerk.
- Attached POD to CW
- Respond emails on a timely matter.
- Respond to discrepancies on a timely matter.
- Open disputes with vendors.
- Hacienda transmission of domestic shipments.
- Follow up with customer storage charges if applicable.
- Notify volume changes to direct supervisor and sales representative.
- Notify the customer/sales representative short or damages cargo upon arrival.
- Notify cargo damage to claims department with corresponding backup.
- Revise carrier BOL’s once the cargo is delivered or picked up to report shortage or damages.
- Responsible to manage several on hand reports.
- Report and document any irregularities to Supervisor immediately.
- At least 1 year of Logistics or freight forwarding experience is required.
- At least 1 year of direct customer service experience.
- At least 1 year of experience in logistics and supply chain management software (Magaya, Qwyk, and Simpliship preferred).
- A college degree is not required but preferred.
- Excellent communication skills, both written and verbal in English (required) and Spanish (preferred, but not required).
- Good management and organizational skills.
- Strong problem-solving skills.
- Able to collaborate in a team-oriented environment.
- Multi-tasking abilities.
- Able to work under pressure.
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