Automotive Service Advisor

Come work for the best!  If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Walker's Renton Subaru.  Walker’s Renton Subaru has an immediate need for an automotive Service Advisor. We need motivated, organized, customer-service oriented individuals. Busy shop and 4/10 work schedule!  If you are interested in a career in the automotive business, we welcome you to apply today to join our family at Walker's Renton Subaru. New employees are immediately eligible for 100% employer paid medical/vision premiums, and 401k contributions with employer match.

Responsibilities

• Oversee service orders and flow of Service Drive. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems, order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Drug free
• Valid driver’s license and clean driving record

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Flexible Spending Account
• 401(K) retirement plan with employer contribution
• 4/10 work schedule
• Paid Time Off
• Excellent local reputation – We are an active member in the community.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. All job offers are contingent on passing a pre-employment drug screening. Interested candidates must possess a valid driver's license and have a satisfactory 3 year driving record.