Community Relations Manager

Responsible for managing aspects of organization marketing, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 

1. Daily marketing operations including providing direct oversight of the establishment and implementation of marketing initiatives. 

2. Assures that community referral partners understand and adhere to all laws, statutes, and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials. 

3. Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers. 

4. Assists the Administrator in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations. 

5. Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections. 

6. Employs marketing and promotional initiatives to achieve budgetary volume projections. 

7. Establishes and maintains positive working relationships with current and potential referral and payer sources.. 

8. Builds and monitors community, customer, payer, and patient perceptions of The Lighthouse Community Hospice Inc as a high-quality provider of services. 

9. Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs. 

10. Maintains comprehensive working knowledge of The Lighthouse Community Hospice Inc markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning. 

11. Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel. 

12. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by The Lighthouse Community Hospice Inc. 

13. Monitors and reports cost-effectiveness of marketing efforts. 

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. 

POSITION QUALIFICATIONS 

1. Bachelor's degree in Marketing, Business Administration, or related field

2. At least three (3) years experience in healthcare marketing management preferably in hospice care operations. 

3. Demonstrated ability to supervise and direct professional and administrative personnel. 

4. Ability to market aggressively and deal tactfully with customers and the community. 

5. Knowledge of corporate business management. 

6. Demonstrates good communication skills, negotiation skills, and public relations skills. 

7. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities