Customer Service Representative

Who We Are:

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.

Customer Service Specialist

If you are career-minded with strong goals, then we want you to join our award-winning department.

Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.

Why join our team?

Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.

Position Details:

• Paid Full Time Training: Mandatory training, 8:00am-4:30pm Monday - Friday

• No weekends

• Starting Rate: $15.75-$16.75/hr

• We want you to grow with us! Potential to make up to $19.75/hr within your first year.

• Must be able to commute to our office in Lindon, UT or Logan, UT.

• **This job application is for multiple customer service positions.**

Essential Function/Responsibilities:

• Answer inbound calls from Vivint customers & employees

• Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.

• Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.

• Be an advocate for our customers, creating peace of mind

• Provide personalized solutions

• Accurately document and update records in required systems

• Generate customer interest by outlining the value in the services & products we offer

• Build customer loyalty through exceptional customer service

What Will Make You Successful:

• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).

• Reliability. Showing up for your customers every day.

• Thinking Critically and collaborating when you need help

• Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.

Here are some highlighted perks you should ask us about:

• FREE Daily on-site catered lunch/snack/drinks

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Career development and leadership opportunities

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

• Discounts with various national companies and vendors

• Casual dress code

Learn about the Vivint Culture and why it's a great place to grow your career!

• https://www.vivint.com/company/careers

• https://www.youtube.com/watch?v=d2f4KguloeU

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state and local laws. We are a drug-free environment. We don't conduct pre-employment drug screening; however, we do conduct random drug testing on site.