Help Desk I (part-time)

DESCRIPTION

The City of Corona has an exciting part-time opportunity to join our Information Technology Department as a Help Desk I. The Help Desk I performs a variety of duties including assisting users with desktop operating systems, hardware and software; troubleshooting and repair duties of a wide range of printers and peripheral equipment and other duties as assigned. This position is responsible for providing a high level of customer service and resolving service/trouble calls remotely and processing service requests.

If you are a motivated individual that loves taking on challenges, leveraging technology to drive meaningful change, and thrives in a fun environment, we invite you to apply for our Help Desk I role!

Knowledge

• Knowledge of basic troubleshooting methods and techniques
• Knowledge of customer service and time management principles and practices.
• Knowledge of modern office practices, methods, and procedures.
• Knowledge of personal computers, laptops, mobile devices, printers and various peripheral equipment and devices.

Skills & Abilities

• Ability to communicate clearly and concisely.
• Ability to receive, interpret and perform assignments and instruction.
• Ability to adapt to a fast-paced environment and work both independently and as part of a team.
• Ability to operate personal computers, printers, and modern office equipment.

Education & Experience:

• Possession of a valid Class C California Driver's License and the ability to maintain insurability under the City's Vehicle Insurance Policy.
• Graduation from high school or G.E.D. equivalent,
• And one year of full-time work experience in the Information Technology field.

OR

• An equivalent combination of training and experience.

Characteristics

• Innovator- someone that can introduce new methods and ideas to our department.
• Tech Savvy- passion for technology.
• A self-starter with a can-do attitude.
• A collaborative contributor who possesses intrinsic motivation, unwavering commitment, ambitious drive, an insatiable curiosity, adaptability, and reliability.

This position is FLSA Non-Exempt.

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Application Process

Applications will be accepted until Wednesday, April 3, 2024, at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.

Candidates that successfully pass the screening process and are deemed to possess the most desirable qualifications will be invited to an online written exam. Candidates who pass the written exam will be invited to a Hirevue online interview. Passing candidates will be invited to schedule an in-person oral interview tentatively scheduled for Monday, April 29, 2024. The top scoring candidates from the in-person oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

The successful candidate will be required to undergo a reference / background check including livescan and pass a pre-employment medical examination (which will include a drug/alcohol screening).

Community

A City whose heritage spans more than a century, the City of Corona, located in Riverside County, California, encompasses around 40 square miles and has a vibrant, culturally diverse population of approximately 168,100 residents. Residents of Corona enjoy a variety of cultural, recreational, and educational opportunities that provide a first-rate quality of life for its residents and visitors. Within an hour's travel time, outdoor enthusiasts can enjoy such winter activities as snowboarding and skiing and such summer activities as surfing, boating, or simply relaxing on a beach. Corona's economy is strong and getting stronger; more than 84,000 people work here. Our retail, commercial, and housing areas are expanding, and office development continues to be strong.

The Organization

The City of Corona is a General Law city operating under a Council-Manager form of government. Policymaking and legislative authority is vested in the City Council, consisting of a Mayor and four Council Members. Members of the City Council are elected by District to a four-year term. The Mayor is selected by the Council and serves as the presiding officer for one year.

The City is organized into the following departments/organizational units: Community Services, City Manager's Office, Economic Development, Finance, Fire, Human Resources, Information Technology, Legal and Risk Management, Police, Planning & Development, Public Works and Utilities. Oversight of these departments is divided between the City Manager and two Assistant City Managers.

The City's total operating budget for Fiscal Year 2024 is $369.9 million with a General Fund operating budget of $194.5 million. Corona enjoys a workforce of 860 dedicated employees who provide high quality services to its residents and visitors each day. ESSENTIAL DUTIES AND RESPONSIBILITIES

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QUALIFICATIONS GUIDELINES

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PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

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