Team Leader - Deposit Operations

Pay range: $23.61-$29.47

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

The Team Lead - Deposit Operations is responsible for assisting the department Manager with monitoring the productivity of the unit, ensuring Service Level Agreements (SLA’s) are met and ensuring quality of work meets regulatory requirements. In addition, provides support to staff and customers (internal/external) by answering questions, interpreting and resolving problems related to policy, procedures and compliance. Ensures that Deposit Operations is adequately staffed and that all personnel are trained per our written bank policies and procedures.

Primary Accountabilities

• Ensure Deposit Operations staff is adequately trained to all operating policies and procedures defined for specific job function.
• Monitor productivity to ensure timelines and consistently meet all applicable regulatory guidelines.
• Reviews and recommends new methods and procedures to make daily operations both within and outside the department more efficient.
• Provide support to staff in answering questions, interpreting and resolving problems related to procedures and processes.
• Escalate any issues that may arise that may have widespread implications.
• Research and resolve in a timely manner all issues surfaced from business partners.
• Has the ability to process one, or more, Deposit Operations functions including; Fraud claims, Debit cards tasks, Non-post/Charge backs, Indexing, Account Maintenance, Regulatory reporting, Compliance monitoring, Mobile Deposits.
• Process or validate various reports in relation to job assignments.
• Maintains a current knowledge of new and existing systems software and hardware.
• Performs other duties and handles special projects from time to time as assigned by manager including bank conversions.
• Observe all security, privacy and compliance requirements.
• Keep up-to-date on procedures.
• Assists Manager with completing quarterly Scorecards and Annual Reviews.
• Assist with the review and testing of procedures and new products.
• Assists with ongoing internal audit duties as assigned.
• Excellent written and verbal communication skills.
• Work in a Midland office on a regular basis performing administrative tasks and support to internal and external customers.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Preferred a Bachelor’s Degree or equivalent experience and/or knowledge.
• Strong Team player displaying leadership and mentoring skills.
• Excellent follow up skills.
• Strong knowledge and demonstrated ability working with bank regulations.
• Demonstrated ability to quickly learn various procedures, guidelines and regulations.
• Ability to show empathy and serve as a customer advocate while following bank policy.
• Must be proficient in computer technology and software applications.
• Ability to remain focused while multi-tasking.
• Ability to work under stress.
• Resolve system/processing issues independently.
• Considered a subject matter expert on most or all Deposit products.
• Ability to present a professional business image to coworkers and customers including verbal, written, and personal attire.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT