Help Desk Tier 1

MINIMUM SKILLS & REQUIREMENTS:

• Familiarity with the full software development lifecycle (SDLC) using tools such as
• Issue and Project Tracking Software, e.g. Atlassian JIRA
• Wiki based collaboration tools, e.g. Confluence
• git based version control tools and software applications (e.g. Bitbucket, GitLab, GitHub)
• artifact storage products like JFrog Artifactory
• DevOps tools such as Jenkins, containerization and docker
• DevSecOps analysis tools such as Synopsys Coverity, Synopsys CodeDx, and JFrog Xray.
• Meets DoD 8570.01-M Information Assurance requirements, including:
• CompTIA Security+ certification or equivalent
• Linux OS certification or completion of Linux course from accredited source
• A problem solver excited to research, troubleshoot, and self-teach new software tools and processes without direct supervision
• 5+ years technical experience in lieu of degree OR 1+ years technical experience with a technical degree
• Secret clearance

DESIRED SKILLS & REQUIREMENTS:

• Experience and desire to perform Help Desk / Service Desk duties (e.g., onboarding new team members to the organization, responding to customers for break-fix problems)
• Experience and a desire to master Kubernetes and F5 Big IP virtual device software
• Experience working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Excellent customer service qualities and verbal communication skills
• Ability to research, troubleshoot, and self-teach new tools without direct supervision
• Experience briefing and providing technical demonstrations to leadership
• Experience building system capabilities in short iterations that allow for accelerated user feedback and product delivery
• Bachelor's degree focused on technology oriented tools e,g Computer Science, Science, Engineering, or Information Technology
• TS or TS/SCI clearance

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL WITH TOP SECRET / SCI ELIGIBILITY

ABOUT US

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

DIVERSITY & INCLUSION

We strongly believe in the abundance of differences among individuals. We value different points of view and appreciate diverse perspectives. We truly believe this is what makes our organization inclusive and more responsive to the needs of our diverse customers.

EQUAL OPPORTUNITY EMPLOYER

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The U.S. Navy's Naval Information Warfare Center (NIWC) and Scientific Research Corporation (SRC) are teaming together to provide engineering support for a Development, Security, and Operations (DevSecOps) pipeline.

PRIMARY DUTIES & RESPONSIBILITIES:

• Performs customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 and IL6 environment
• Performs account and group administration tasks, and supports users in a Help Desk / Service Desk capacity in a DevOps environment
• Works in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework
• Participates in team ceremonies including planning meetings, daily standups, and retrospectives
• While remote work is possible (up to 1 day per week), the first few months will be spent in the lab mastering the tools and integrating with the team