Associate Director, Customer Enablement & Training - North America

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Associate Director, Customer Enablement & Training drives the strategy and execution of the customer training and technical training curriculum for key functions and teams: Field Applications Support Services, Field Service, to deliver the deliver best in class customer experience. Responsible for enabling their team members to be positioned for success. The goal is to deepen the expertise, onboard and train and prepare our talent to be ready for the field as productive and efficiently as possible. Creates effective training is and development programs, skills and tools needed to help our employees deliver on results-oriented, customer, patient, and business needs. Helps identify and respond to knowledge gaps and unique market challenges to optimize the customer experience and remove barriers to success. Provides strategic direction, technical curriculum development, vendor management, and facilitation of programs, initiatives, and tools that supports commercial regional goals that drive customer retention, increase productivity, improves technical skills, while supporting the mission of QuidelOrtho.

Works closely and collaboratively with various internal cross-functional teams, to proactively identify training needs for the team through needs assessments, implementation of a continuum of programs from initial to advanced skill levels based on QuidelOrtho Core Behaviors; completion of ongoing assessments, and continuously improving upon training materials and processes for:

• Technical (Field Application Specialist), Service, TSC, distributors and Bio-med programs

• Customer Training

• Leadership Training in partnership with regional and global technical training

• Sales Enablement Leadership

• People and Culture

• Establishes and executes a short-term and long-term strategic vision for all NA Technical training that addresses identified gaps and defines new training solutions that enhance sales performance.

• Engages with commercial leaders to identify, prioritize, and execute skill development for their respective teams.

• Develops and executes advanced learning and development programs to foster the advancement of emerging talent and retention of high-performing team members.

• Identifies and manages strategic external partners to support training efforts to assist in meeting/exceeding sales objectives.

• Implements assessments and monitors KPIs across training programs and achievement of sales goals to determine success of training curriculum.

• Participates in launch execution planning for pipeline products.

• Continuously assesses/evaluates, updates, designs, and facilitates learning experiences and content to enhance the selling skills, product positioning and knowledge of service teams.

• Maintains budgets for all training workshop related activities and all other administrative, tactical, and strategic planning activities as needed.

• Supports coordination, planning, and execution of the National Sales Meeting (NSM).

• Manages the communication, coordination, and execution of all training activities, face-to-face or virtually, individually or in a group setting which could also include in person district or regional meetings.

• Manages and prioritizes workload, multi-task and manage a diverse mix of projects and responsibilities, execute plans, and communicate project updates to a variety of internal clients.

• Works with Commercial Leadership to identify business training needs and Technical competencies. Identifies gaps in customer experience, knowledge and skill sets, develops strategies, and implements programs to address areas of improvement.

• Leads a team of people managers to continuously advance our Customer and technical curriculum and learning approach to support the customer experience.

• Partners with North America (NA) Sales Enablement, Global L&D, NA Sales & Service Leadership, and People & Culture on the creation, execution, and efficacy of a learning and development calendar that aligns to commercial goals.

• Lead the new hire technical customer and FE training journey by role (i.e., onboarding of New Hires) and the standard curriculum for each role in the field teams.

• Seeks out innovative learning approaches and technology to enhance the learning process.

• Perform other work-related duties as assigned

Required:

• Education:Bachelor's Degree or 10+ years of equivalent experience in the area of focus or discipline

• Experience: Minimum 10 years of relevant experience

• Technical Experience: Minimum of 7 years of technical experience as either an FAS and or Field Engineer in the Healthcare Industry, 10 years preferred.

• Managerial and supervisory experience with more than 5+ direct reports required.

• Excellent leadership, strategic planning, and project management skills, required.

• Leadership, Teamwork, and Team Building skills are essential.

• Advanced leadership, management planning, organizing, and execution skills.

• Demonstrated group facilitation and classroom presentation skills.

• Knowledge and experience with training platforms and software.

• Innovative, creative and detail oriented.

• Able to work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors.

• Advanced interpersonal, collaboration, facilitation, and administrative management skills

• Effective interpersonal, written, and oral communication skills. influencer of change and able to build followership.

• Ability to build effective working relationships throughout the organization.

• Ability to organize and lead meetings with cross-functional teams.

• Must be able and willing to work diligently in a high-visibility, fast-paced environment with changing timelines and priorities and exhibit a passion for patients and customers (internal and external).

• Travel: 60%

Preferred:

• Prior experience managing managers.

• Prior experience with Training Function of a Healthcare, Pharmaceutical or Biotech Organization preferred.

Works cohesively with the North America Leadership team, Global training, Field leadership, Commercial Enablement, Sales Operations and Global People & Culture, Learning and Development and Customer Excellence to collaborate on training curriculum design, calendar, execution, and accountabilities to drive sales performance.

Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must possess the ability to perform multiple tasks in a fast-paced environment. No strenuous physical activity, though occasional light lifting of files and related materials is required. 50% of time in meetings, working with team, or talking on the phone, 50% of the time at the desk on computer, doing analytical work. 60% travel required, travel includes airplane, automobile travel and overnight hotel.

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $110,000 to $186,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .

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