Senior Field Service Technician

Position Basics

• Rates range from $24-$30/hour, dependent on related work experience & proficiency
• Additional shift differential for weekends and second and third shifts
• Hiring for all shifts (weekends, second and third shift preferred)
• Shift starts from home
• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

About Accel Entertainment

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Training & evaluation of proficiencies
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

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