Program Compliance Specialist

POSITION SUMMARY Account Services falls within the Sales Operation department of PerfectVision. Within this role you will have a specialized area that your time will be spent. This position will work within their assigned Region and oversee the following program controls: Risk Management, Compliance, Escalations, Sales Quality and Sales Data Integrity. A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. Essential Functions Statement(s) Strong organizational skills. Presentation and Public Speaking Skills. Monitor department phone queue. Provide strong customer service experiences. Identify, research, and support accounts in multiple verticals of business. Ability to resolve customer escalations in a timely and efficient manner. Monitor Regional Sales Data for Quality Metrics and Controls. Build and Track Risk Management and Sales Quality coaching reports. Research, organize and resolve commission escalations for partner programs. Data entry as required for all internal systems and Office programs. Strong attention to detail, critical-thinking, and problem-solving skills. Ability to research and follow data to find resolution for a problem. Work with partners such as AT&T, Frontier, Windstream and others in multiple aspects of business. Other duties as needed or assigned. POSITION QUALIFICATIONS Education High School Graduate or General Education Degree (GED) Experience Two to four years related experience in a related role preferred. OR Three to five years related experience in a customer service role preferred. OR General knowledge of telecommunications industry sales and practices. Computer Skills Computer literate in a Microsoft Windows environment. Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers. Basis understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions. General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copier. Other Requirements Primary language used to perform this job is English. Proficiency in any foreign language is a plus.