Skip Recovery Admin - Automotive

Clerical - Skip Recovery Administrator

Job Summary/Purpose: Assignment and follow-up for company post- charge-off and deficiency accounts to skip vendors and repossession vendors. Taking inbound calls to process Payments/Payoffs and/or secure vehicles on Post Charge-off accounts. Negotiate vendor settlement offers based on an analysis of individual account holders’ personal and financial circumstances.

Main Responsibilities

Task Description/Performance Expectations

Maintain working relationships with vendors to ensure compliance and performance measures are met. Communicate with the skip vendors for the purpose of developing a strategy to resolve accounts, to receive new/updated information, and provide direction when necessary. Communicate with law enforcement and Fraud Control if necessary. Handle walk-up and email requests by internal and external customers and assist with further research where needed. Rotate on special assignments to support the team as well as other teams/departments . (15%)

 Locate clients and collaterals on post-charged-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available. This includes but is not limited to the following:

o Updating customer demographic information

o In-depth location of customers and collaterals through triangulation efforts

o The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses, GAP waivers, payoff shortages, small balance skips, and odometer frauds. Negotiate payment solutions. (25%)

 Negotiating with storage/repair facilities to secure our collaterals upon receiving impound notifications. Arranging for vehicle inspections and submitting emergency check requests if necessary. Reviewing vendor invoices and verifying services rendered prior to approving them for payments. (10%)

 Assign accounts out for replevin and consult with OGC as needed. Maintain working relationships with attorneys by communicating and sharing all information during the replevin/legal process. Coordinate the Witness Request process for accounts in litigation where court appearances are required. (15%)

 Negotiate vendor settlement offers based on an analysis of individual account holders’ personal and financial circumstances and the cost-effectiveness of settling an account in a given period of time. Review and process vendor invoices, waive remaining balances on settled accounts and adding and approving ad-hoc charges as necessary (25%)

 Reconciliation of vendor activity that impacts business by performing system compliance audits. Enforcement of compliance policies and performance by providing the vendors with weekly and monthly reports. This includes coordination with vendors to correct and maintain their operations within our guidelines (10%)

Decision Making

Decision Description How often made? Who is impacted? Impact of decision to company

Approve Vendor requests within defined Limits of Authority and escalate any exceptions, concerns, or issues to Leadership Daily Team, Department and Company Recovery and Cost

Utilizing defined parameters, gather and analyze Customer/Asset information to determine if an account is uncollectable or if further repossession efforts are needed. As well as, make recommendation to Team Leader for potential advanced collections activity steps or external placement. Weekly Team, Department and Company Recovery and Cost

Provide recommendations to Team Leader on process improvements Monthly Team, Department and Company

Recovery and Cost

Primary Contacts

Communication with Whom Objective Frequency

Vendors (Skip, Repossession) Follow-up on status of Vendor efforts and foster continued positive working relationship to support reducing loss exposure. Daily

Other Departments within the Organization To gather and deliver information in an effort to resolve customer issues, respond to inquiries and reduce loss exposure. Daily

Supervisor To receive direction on any new vendor strategy changes. Daily