Domestic Agent III

The Domestic Agent III has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Work Schedule available: Monday-Friday: 9:00am-5:30pm

Essential

Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence - NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• All other duties as the business deems necessary

Non-Essential

• Other duties and responsibilities will be assigned as business demands deem necessary.
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
• Attention to Detail (Ensures one's own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other's work; organizes information and materials for others to understand.)

Other Skills We Hope to See:

• High School Diploma or GED Equivalent, required
• Associates Degree or equivalent, preferred
• 7 - 10 Years Freight Forwarding experience preferred
• Proficiency in math & geography skills
• Ability to identify root causes of service failures, recommend solutions and implement recommendations. Strong organizational and time management skills.
• Dangerous Goods Certification preferred
• Advanced knowledge of regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage. Advanced knowledge of IATA and TSA regulations.
• SAP, AS400 experience is preferred.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
• Responds promptly & professionally to customer needs and solicits feedback to improve performance.
• Proficiency using MS Office
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.