Shift Supervisor Emergency Shelters-Gilroy-Part Time

Position: Shift Supervisor, Emergency Shelters

Location: Gilroy Shelters

Employment Type: Regular Part Time Non-Exempt

Compensation: $33.88 Hourly

Position 1: Part Time Hours: 16 hours Day (7am-3:30pm-Saturday-Sunday)

Program Summary:

EMERGENCY (ER) SHELTER:

HomeFirst operates various Emergency Shelter sites throughout Santa Clara County, all shelters provide access to nightly accommodations, meals, showers, laundry, and other basic need services. Additional service onsite include access to 24/7 operations staff, workshops, linkage to clinical and local resource.

All HomeFirst Shelter sites follow the principles of Harm Reduction and Housing First. HomeFirst staff adhere to the Santa Clara County Continuum of Care Quality Assurance Standards and offer support in completing intakes and assessments for linkage to Coordinated Entry.

SHIFT SUPERVISOR

The Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

HomeFirst is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor  cultivates a connected and mutually supportive team.

Duties / Responsibilities:

Direct Client Service (90%)  

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety and supervision of program participants, guests, and staff
• Implement and enforce shelter guidelines and site rules for program participants
• Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage
• Assist with interviewing, recruiting, and onboarding staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and submitted in a timely manner
• Welcome guests to the facility, including program participants, volunteers, staff, and community members, as applicable per site
• Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff
• Provide supervision, job coaching, training, and support to staff
• Meet with each staff individually on a regular basis
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Behavioral Contracts, and Violation notices as needed
• Ensure food, clothing, linens, toiletries, and any other items supplied by the program are in stock and accessible
• Restock program supplies and submit supply order request in a timely manner
• Ensure each program participant sleeping space in in compliance with shelter rules and guidelines
• Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure emergency work is completed
• Ensure site and perimeter checks are completed
• Ensure set-up and break-down for any special events or activities
• Complete and file all paperwork in a timely manner
• Maintain professional conduct, attitude, and appearance
• Communicate to and delegate tasks to next shift Supervisor or Manager
• Maintain confidentiality regarding clients, personnel, and other internal agency affairs
• Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
• Maintain compliance with agency/shelter site policies and procedures
• Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention
• Committed to treat each program participant and guest with respect and dignity
• Demonstrated conflict resolution skills

General (10%)

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• Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
• Assist with office-related tasks as needed
• Attend all mandatory meetings, workshops, and trainings
• Perform other general duties as assigned

Minimum Qualifications:

• AA Degree (or equivalent of 2 years of higher education) OR three years of field experience in social services
• Sensitivity to the needs of unhoused individuals
• Experience working with an unhoused population

Skills, Abilities, and knowledge:

• Proven ability to develop client service or housing plans
• Ability to work with people of diverse social backgrounds, strong interpersonal skills
• Strong written and oral communication skills
• Working knowledge of Microsoft applications, email, and the internet, and able to learn data entry using web-based database systems
• High level of flexibility and ability to prioritize appropriately
• Work effectively within a team
• Strong sense of accountability
• Strong customer service skills
• Ability to multitask efficiently
• Advocacy and case management skills
• Knowledge of local social service resources/providers
• Effective problem-solving skills
• Demonstrate strong leadership skills
• Excellent organizational skills and ability to complete tasks
• Reliable; excellent punctuality and attendance for scheduled work shifts
• Ability to work flexible hours, especially nights, weekends, and overnights. Must be available by telephone, on-call, and as needed during employee’s scheduled availability
• Able to take the initiative and work independently and productively with minimal supervision
• Ability to meet deadlines and complete multiple tasks in a timely manner
• Ability to maintain professional conduct, attitude, and appearance at all times
• Must be able to work under pressure, handle stressful situations, and maintain flexibility

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

Benefits of joining the HomeFirst team

• Professional growth opportunities within the organization
• 100% medical coverage for employees with an opportunity to add dependents at a shared cost
• 401k match up to 4%
• 11 observed Holidays
• Generous PTO, accrual begin with 120 hours annually and increase with tenure
• 4 hours of Community Engagement provided annually
• Access to our Emergency Assistance Program (EAP) services
• Pet Insurance options available

About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.

Services include:

• Homelessness prevention
• Emergency and cold-weather shelters
• Comprehensive Veterans’ Services
• Rapid Rehousing programs
• Bridge Housing Communities
• Emergency Interim Housing
• Affordable permanent housing
• Permanent Supportive housing
• Street-based outreach

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.