Dispatcher - Customer Service Representative

Force Home Services Heating, Air Conditioning, & Plumbing of Denton, TX is looking for an energetic full-time Dispatcher - Customer Service Representative with a can-do attitude to join our office team. Are you an experienced and outgoing customer service professional who is looking for a career and not just a job? Are you empathetic and can make connections with all personality types? Are you highly organized and enjoy working within seamless processes? Would you like to work for an established but growing local company in an essential industry? If so, please read on!

This Dispatcher - Customer Service Representative position starts at a competitive wage with the potential to earn overtime hours. You would also be eligible for fantastic benefits, including medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses! We have monthly company breakfasts, employee appreciation events throughout the year, and incentives for all employees. If this sounds like the right opportunity for you, apply today!

ABOUT FORCE HOME SERVICES HEATING, AIR CONDITIONING & PLUMBING

Force Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change. We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton. We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes. It's our job to deliver that expectation.

We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work. We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas. In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).

A DAY IN THE LIFE OF A DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE

As a Dispatcher - Customer Service Representative, you are the voice of our company! You provide superb customer care to our clients and help keep our office running smoothly. Your positive, friendly disposition comes through in all your interactions and is one of the reasons that our clients enjoy doing business with us.

Your primary responsibilities are to answer phones, schedule appointments, and accurately coordinate dispatching for our technicians and plumbers. You are detail-oriented and work hard to ensure that services are scheduled with maximum efficiency and customers and field crew are well-informed and supported! Although the days are busy with a variety of tasks, you maintain a calm demeanor with customers and fellow co-workers and pride yourself in being level-headed and easily adapt to an ever-evolving day!

QUALIFICATIONS

• High school diploma/GED
• No industry experience required
• Proficient with Microsoft Office, Google Docs, Internet platforms
• Prefer some customer service experience
• Need to live within 10-15 miles of our location

Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this Dispatcher - Customer Service Representative position!

WORK SCHEDULE

This position works Monday-Friday from 8 am-5 pm.

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this office job in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 76205