Group Air Travel Advisor - Remote

Group Air Travel Advisor - Remote

Embark on the next step in your career journey with Direct Travel!

This Group Air Travel Advisor serves as a primary and expert resource regarding global airline carriers and related industries. This role also serves as a consultant and analyst for airline lift availability and fare quotes to meeting and incentive destinations for budgeting and feasibility purposes during the pre-sale design phase. The Group Air Travel Advisor is a key liaison with airlines and charter brokers for contracting block and charter space for group travel programs.

This is a fully remote position

Expedition Expectations

• Prices fares within the current industry rules and guidelines by specific destination.
• Completes fare quotes within the department’s time parameters, or negotiates additional time based on work prioritization.
• Utilizes prior client event data to obtain most accurate origin cities.
• Weights fares by using block space pricing for more accurate program average.
• Utilizes historical prior program data to compile most accurate quotes for current clients.
• Confirms airline block space when required for large origin counts, including gateway blocks, allowing home city feed in, confirmed for large movements.
• Understands annual airline group contracts specific to Creative Group (Zone or origin blocks).
• Assists Air Operations colleagues with contract rules and pricing.
• Sources and confirms charter aircraft, when applicable.
• Understands the fare restrictions by market with specific understanding of European fare policies.
• Compares current published airfares with negotiated fares (ex. Zones or Nets) applicable to our agency.
• Outlines best fares for group travel by utilizing the lowest airfares, negotiated group blocks, Incentive Zones, or corporate discounts applicable to assigned program.
• Corresponds with preferred Airline Group Desks to seek assistance with Quotes, Lift, or block space to obtain the most advantageous outcome for each client.
• Prepare airfare budget prior to program operation.
• Negotiate airline group contracts and process initial seat deposits.
• Communicate and provide written confirmation of commercial airline blocks and/or charter schedule, deposit, price, and penalty information to Program Operations and Air Operations in a professional and timely manner.
• Clarify any operational or contractual responses from airline suppliers as needed prior to program operation.
• Adhere to contractual block seat deadlines prior to program operations.
• Follows all Creative Group Standard Operating procedures for group air purchasing.
• Ability to work under pressure, prioritize and manage multiple tasks with proven problem solving/conflict resolution skills along with providing guidance to colleagues.

Passport to Success

• Associate degree in related field (or minimum 5 years on the job experience).
• Minimum of 2-4 years’ experience working on the pre-sale side of the group or incentive air travel industry.
• Firm knowledge of SABRE GDS system.
• Must possess product knowledge in the airline travel industry, including block space contracts and charter contracts.
• Computer skills (Microsoft Office Suite products, SABRE GDS systems, accounting systems) required.

Going the Extra Mile

• Model behavior that reflects our organization’s Vision and Core Beliefs.
• Possess strong English communication skills both written and oral to communicate with participants and clients.
• Possess excellent interpersonal skills and the highest level of customer service skills.
• Possess decision making and problem-solving skills to be able to determine destination viability, provide sufficient air lift with expected program size, travel parameters, and client preferences.
• Possess planning and organizational skills with time management ability to prioritize and manage multiple tasks and meet deadlines.