Associate Manager

The Associate Manager's primary responsibility is to assist in the management and direction of daily operations of an Abby’s Restaurant, and to assure quality food, sanitation, and customer service. They are also responsible for supervision of all restaurant personnel and performance of administrative functions in the absence of the Manager.

The position is responsible to assist in monitoring staffing levels compared to sales volume to ensure prompt, efficient, and courteous customer contact through employees in all service areas.

The position circulates throughout the restaurant contacting customers and monitoring product and service quality during peak meal periods and assists in the production of quality food and beverage as assigned by the Manager.

With sales in mind, this position is responsible for identifying and enhancing a continually increasing loyal customer base, reporting competitors’ strengths and weaknesses, and other matters of marketing importance. Emphasis is placed on effective merchandising of the profitable food and beverage items and the suggestive sales of incremental items. The position is responsible for the successful implementation of new menus, menu ideas, and promotional programs.

The position assists in monitoring all controllable costs including foods, beverages, labor, supplies, repairs and maintenance, and supervises employee compliance with procedures designed to maintain these areas at the most profitable levels.

The position is responsible for training hourly staff, recommending promotions, discipline, and terminations and may be responsible to interview and select hourly employees. The position participates in coordinating and guiding the training of Assistant Managers. The position assists in stimulating positive employee morale and minimizing staff turnover through use of proper communication, motivation, and counseling techniques. The position guides and directs subordinate activities to maximize productivity and ensure efficient customer flow.