Driver - Non-Emergency Medical Transportation

Essential Duties and Responsibilities:
The Non-Emergency Medical Transport (NEMT) Driver is responsible for transporting clients with from one place to another for medical appointments, work, errands, school, or other reasons. This position may collect fares from passengers, communicate with passengers and ensure passengers arrive safely at their destination.

• Provide safe and secure transportation to all passengers, transporting them to various locations throughout your assigned region
• Provide courteous and professional customer service to all passengers
• Communicate effectively with passengers while answering questions about schedules, routes, points of transfer and other inquiries
• Exhibit problem-solving ability to deescalate frustrated and unruly passengers should the need arise
• Drive assigned routes in adherence with defined schedule
• Drive through traffic while obeying all traffic laws
• Report accidents, incidents or other traffic disruptions and follow directions when using an alternate route
• Assist passengers in and out of the vehicle, while providing assistance in, to and from facilities
• Perform pre-trip and post-trip inspections
• Maintain a clean vehicle inside and outside at all times, including washing the exterior of the vehicle, cleaning and vacuuming interior and sanitizing per company standards
• Follow state and federal regulations regarding non-emergency transportation
• Operate wheelchair/stretcher lifts as needed
• Secure all equipment including but not limited to wheelchairs, stretchers, and oxygen tanks appropriately
• Follow proper protocol for securement of passengers without exception
• Adhere to and execute all company policies and procedures
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

• High School Diploma or GED required
• Proficiency in the English language is required
• Safety and security minded, able to read and use GPS & other apps
• Minimum of seven (8) years’ driving experience, prior experience as a Non-Emergency Medical Driver is preferred but not required
• Candidate must possess a valid driver’s license, a clean driving record
• Candidate must successfully pass a criminal background check, preemployment drug screen and must complete a medical DOT Physical clearance
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements:

• Constantly position self to maneuver in and out of automobile and remain in a sitting position for extended periods of time throughout entire shift
• Occasionally position self to reach at shoulder level and/or below waist.
• Frequently position self to regularly sit, stand, walk, twist, balance, stoop, and grasp objects
• Ability to lift (up to 50 lbs.), push, and pull passengers in wheelchairs.
• Frequently position self by turning head up to 180 degrees in either direction, regularly and on a frequent basis to view surroundings and navigate vehicle within traffic accordingly and safely.
• Ability to recognize the colors of red, green and yellow to safely operate vehicle and transport passengers.
• Ability to concentrate for extended periods of time.
• Ability to balance numerous tasks simultaneously.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Work Environment
Drivers may be subject to irregular work schedules, temperature, and weather extremes, long routes, short notice for assignment of schedule route. Similarly, driving operators are exposed to noise and vibration levels which may be higher than those typically experienced in passenger cars.

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The information provided in this job description has been designed to indicate the general nature and level of work performance expectations and is not intended to serve as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees in this position. Management retains discretion to add or modify duties and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

RydeWell LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.