Bilingual Call Center Agent | French/English

For those who want to keep growing, learning and evolving. We at KellyConnect® hear you, and we’re here for you! We’re seeking a customer service representative to work remotely at a premier employer. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why should you apply:

The KellyConnect Customer Care Specialist at JJV answers incoming calls resulting in placing orders, problem solving and resolving inquiries to customers’ satisfaction, while maintaining the highest quality standards. Customer Care Specialists also document feedback from customers and respond accordingly. This is a hybrid on-site and remote position (3 days on-site/2 days remote). Schedules in this role would be 8-hour shifts that fall between 7am and 7pm, Mon-Fri.

Schedule/Compensation Details:

• Attractive hybrid work solution that offers the best of both worlds
  • Office Rotation: Tuesday/Thursday & every other Friday
  • Work from Home Rotation: Monday/Wednesday & every other Friday
• Competitive pay rate- $26
• Hiring timeline first week of April

Why should you apply:

• Medical and dental benefits, 401k
• Paid holidays and vacation.
• Opportunity to gain valuable experience.
• Enjoy a positive and supportive work environment.
• Paid training to ensure you have the skills & knowledge to succeed.

What’s a typical day as a Customer Service Representative? You’ll be:

• Processing product complaints through ques and other communication channels.
• Maintaining a positive experience while investigating complaints in a timely and courteous manner.
• Accurately updating databases with pertinent details & product information.
• Escalating issues based on severity to appropriate levels as needed.
• Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent.
• Have at least 1 year of call center/call documentation experience.
• Have strong problem- solving and organizational skills.
• Are able to work in a fast-paced environment.
• Are able to work a hybrid work schedule comprised of weekly office & remote requirements.

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today.