Computer Associate (IT Technicians)

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Office area is climate controlled and shop floor is not. 60%shop floor and 40% desk work. Can be asked to assist with using a lift and be off the ground 15-20 feet. This is not a requirement that needs to be met if someone is unable to assist. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Contact Lists. Process Logs. Problem Incidence Reports. Customer Information Updates – Exterior Ship Orders. Inventory, Maintenance or Other Service Records. Handling Standard Facilities Administration Requests. Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations. Requirements: Knowledge of computing and networking concepts and fundamentals- Windows operating systems. Customer Service skills Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered. As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Shekhar Shashi P: (201) 266-0960